Lettings Team Leader

Lettings Team Leader

Location: East Midlands Hybrid working

Salary: Competitive

We are working with a well-established housing organisation to recruit an experienced Lettings Team Leader to lead a busy lettings function and drive high standards of customer service and operational performance.

This is a great opportunity for an experienced housing professional who enjoys leading people, improving processes and delivering results.

The Role

You will lead a team of Lettings Officers and Administrators, overseeing the effective allocation and re-letting of properties while ensuring compliance with relevant policies and procedures.

Key responsibilities will include:

• Leading, coaching and developing the lettings team.
• Managing tenancy terminations and allocations through to successful re-let.
• Working with internal teams to reduce void periods and rent loss.
• Building strong relationships with Local Authority and external partners.
• Monitoring KPIs, performance and quality standards.
• Managing complex and high-risk allocations, including safeguarding considerations.
• Supporting complaints, reviews and transfer processes.
• Identifying opportunities to improve processes, performance and customer outcomes.
• Producing and analysing lettings and void performance data.
• Promoting a positive, accountable and high-performing team culture.

About You

You'll have proven experience within housing lettings or allocations, together with experience of leading, coaching or supervising a team.

We're looking for someone who is:

• Customer-focused and commercially aware.
• Confident managing performance and using data to drive improvement.
• A strong communicator and relationship builder.
• Comfortable making decisions around complex cases and risk.
• Passionate about developing people and improving services.
• Organised, proactive and able to work effectively across multiple teams.

The Opportunity

This is a hybrid role, with an expectation of working from the office around 2-3 days per week, alongside home working, meetings and site visits as required.

If you're an experienced lettings professional ready to take the next step in your career and lead a team within a forward-thinking housing organisation, we'd love to hear from you.

Apply now for a confidential conversation about the role.