Lettings consultant

Pear Recruitment
Lettings consultant
Willesden Green
Basic salary of £22,000 - £30,000
up to £50,000 OTE depending on experience
Monday to Friday, 9 am to 6 pm
Saturdays 10 am to 2 pm. Time in lieu for working Saturdays
30 Days Holiday
Own Car needed (Car allowance provided)

Our Client, is shaped by their relationships, on a mission to place people at the core of everything they do, that applies just as much to their team as it does to their clients. We believe great people build great results. We focus on partnerships over profit, loyalty over quick wins, and service over sales.
Our Client, is looking for a confident, energetic, and service-driven Lettings Consultant or Senior Lettings Consultant (depending on experience) to join their friendly, close-knit team in Willesden Green (NW2).
Working In their modern, well-presented office, you'll play a key role within our Lettings team. You'll be responsible for handling enquiries, carrying out viewings, negotiating offers, and guiding landlords and tenants through the lettings process from start to finish.
This is a fast-paced, hands on role that requires excellent communication, strong organisation, and a genuine passion for helping people. No two days are the same, and you'll need to be confident managing multiple tasks while representing the Portland brand with professionalism and warmth.
All team members are expected to contribute to generating new business and supporting the growth of the lettings department. At senior level, this responsibility increases, with a greater focus on market appraisals and converting opportunities into new instructions.

Responsibilities

As a Lettings Consultant or Senior Lettings Consultant, you'll take ownership of your workload while working closely with the wider team to deliver exceptional client experience.

Lettings & Client Management

You'll be the first point of contact for applicants and landlords, ensuring every client has a seamless, positive experience.

• Registering applicants and handling all inbound enquiries, including phone calls, emails, and walk ins.
• Matching applicants to suitable properties and arranging viewings. Conducting viewings confidently and professionally, presenting properties in their best light.
• Providing regular feedback to landlords and maintaining clear, consistent communication. Negotiating offers, advising both landlords and tenants, and managing expectations throughout the process.
• Assisting the admin team where required with arranging initial paperwork of tenancies and completing references, document preparation, booking inventories, and other pre tenancy checks and compliance.
• Supporting the wider office team when needed with key management, documentation, marketing materials, and general client communications.

Senior Responsibilities (Senior Lettings Consultant level)

In addition to the above, Senior Lettings Consultants will take on greater responsibility within the department, including: Generating new business through prospecting, follow ups, and nurturing existing relationships. Conducting rental valuations and market appraisals confidently and accurately. Converting valuation opportunities into new instructions by delivering an exceptional service and showcasing Portland's brand values. Assisting management in identifying opportunities to improve systems, processes, and the overall lettings operation.

Competencies and attributes

We're looking for someone who is proactive, approachable, and passionate about delivering exceptional service. You'll take pride in your work and thrive in a busy, client facing environment.

• Property Management Expertise - You have solid knowledge of property management, maintenance coordination, and compliance.
• Customer service mindset, you genuinely care about helping people and managing expectations.
• Strong communication skills, clear, professional, and personable with the ability to build rapport quickly.
• Attention to Detail, organised, accurate, and methodical in your approach.
• Negotiation skills, confident handling offers and difficult conversations calmly and professionally.
• Time management, able to juggle multiple priorities in a fast paced environment.
• Problem Solving Approach, resilient, solution focused, and calm under pressure.
• Tech Confident - You're comfortable using digital tools such as CRMs, Goodlord, and Microsoft Office.
• Professional Integrity, representing Portland with honesty, discretion, and professionalism at all times.
• Team Player, collaborative, supportive, and motivated to contribute to shared success.
• Self motivated, driven to learn, develop, and continually improve.

Qualifications and Skills

• Minimum one year's experience in a lettings or client-facing property role.
• Strong sales, negotiation, and customer service experience.
• Full UK driving license and access to your own vehicle (car allowance included)
• Ideally based within 30 to 45 minutes of Willesden Green (NW2)
• ARLA/Propertymark qualification preferred, or willingness to work towards it. We value positive attitude and professionalism as much as technical knowledge.