Lettings Admin Assistant

Are you looking for a rewarding role where you can make a real difference? Join NCHA as a Lettings Assistant and help people across the East Midlands find a place to call home.

This is an exciting opportunity to join our busy and supportive Lettings Team, where no two days are the same. You'll play a key role in delivering our vision of More Homes, Great Services, and Better Lives, supporting customers through every stage of their housing journey.

About the Team

Our Lettings Team plays a vital role in managing the allocation and letting of NCHA properties across 32 local authority areas, alongside garages and allotments.

We take a flexible, customer-focused approach to re-letting homes, using a mix of choice-based lettings systems, direct nominations and online platforms such as Rightmove to reach a wide and diverse audience.

We also manage Mutual Exchange and Tenancy Changes, providing clear guidance and professional support to customers throughout.

This is a fast-paced, varied and highly rewarding environment, offering excellent opportunities to learn, develop and make a meaningful impact.

Key Responsibilities

• Deliver a high-quality, end-to-end administrative service supporting the advertising and allocation of properties
• Work across a diverse portfolio including general needs, market rent, Independent Living, and care and support housing
• Act as the first point of contact for customers, providing clear, friendly, and professional advice
• Advertise void properties and support reducing re-let times
• Manage tenancy terminations efficiently and within required timescales
• Support property allocations and lettings processes
• Prepare sign-up packs and support digital sign-ups (using Adobe)
• Track and manage documentation, ensuring accurate, compliant record keeping
• Maintain data and produce reports to support team performance
• Work collaboratively with colleagues to meet KPIs and deliver excellent customer service

About You

We're looking for a confident, organised, and customer-focused individual who thrives in a busy environment.

You'll be comfortable communicating professionally with clients and customers, both over the phone and face to face, always delivering a positive and helpful experience. Highly organised and proactive, you'll be just as effective working independently as you are collaborating with a team. Strong IT skills are essential, particularly in Excel, Word and Outlook, alongside a willingness to learn new systems - including advertising properties on Rightmove and various Local Authority choice-based letting platforms. Above all, you'll bring enthusiasm, a positive attitude, and a genuine eagerness to learn everything about our lettings processes and how we deliver an excellent service to our customers. We are looking for an adaptable individual who approaches change with a positive mindset and is comfortable working in an evolving environment.

What We Offer

• A supportive and collaborative working environment
• A modern, open-plan office in Clifton
• Opportunities to develop skills and experience in housing and property services
• Access to a range of employee benefits

Working Hours

35 hours per week

Monday to Friday, 9:00am - 5:00pm (with 1-hour lunch)

Hybrid working: minimum 3 days in the office

Interviews will be held on 8th June from our office in Clifton.