Leisure Receptionist

Our Leisure Receptionist gives the very first impression of our Village experience. With a friendly personality and a 'can do' attitude, you'll greet members and guests on arrival and be the first point of call by phone. You'll thrive on ensuring top notch customer service, ensuring our members have everything they need and that enquiries are dealt with effectively.

You love a chat and understand what makes a great customer experience, so you'll get to know our members and ensure they make the most of what Village life has to offer. On a day to day basis, you will meet, greet, take bookings to introduce new people to the club, resolve queries and keep our members happy. You're not just a receptionist - you're a creator of happiness.

Work, grow, play! At Village Hotel Club we embrace personality, individualism and fun. We create lively, modern spaces for guests to work, eat, relax, play and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Benefits

• Complimentary Health and Wellness Membership at your home club for you and a family member or friend worth £1,500 a year.
• Discounts on overnight stays at Village Hotels; you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
• Friends and family discounted stays from £49 including breakfast.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount on and off shift at our Village Hotel Starbucks stores.
• Excellent training and development through our Rising Stars and Talent Academy programmes.
• Exciting Mobile Gaming training platform across several hotel areas.
• Discounts and cashback offers on many high street brands and supermarkets.
• A range of well being and healthcare benefits and monthly well being programmes to support your mental health.
• Mental health first aiders and up to 2 mental health days to utilise annually.
• Financial wellbeing support and salary drawdown via Wagestream.
• Access to our Employee Assistance Programme, offering support and counselling.
• Flexible working hours.
• A fun, supportive and inclusive work environment with regular team events.
• Excellent reward and recognition incentive schemes.
• Anniversary rewards for key milestones of service.
• Electric car salary sacrifice scheme.
• Your birthday off guaranteed.
• Discounted Health Cash plan and sick pay insurance.
• A host of Big People Days to celebrate, reward and recognise our wonderful employees and their local communities.
• Enhanced maternity and paternity benefits and pay.
• Company pension scheme.
• Life insurance.

T&C's apply based on your contract.

What we need from you

• A natural ability to interact with all types of people, use effective selling techniques and a belief in sales through service.
• A passion for leisure, fitness and customer service.
• An ability to understand the individual needs and wants of our members and tailor your service and communication around them.
• A drive to achieve and exceed targets.
• A team mentality, forming great relationships within leisure and other departments.

All offers are subject to a successful DBS check in this role.

Come and be part of something new & something special - Work, Grow & Play the Village Way!

Compensation: To be discussed.