Learning Support and Resilience Officer - Neurodiversity Support

Overview

Post: Learning Support and Resilience Officer - Neurodiversity Support

Salary: £43,636 per annum

Grade: FRS D

Salary range: £43,636 - £49,961 per annum

Contract type: Permanent

Working pattern: Full-time

Application closing date: 4 PM on Friday 31 July 2026

London Fire Brigade (LFB) is London's fire and rescue service - one of the largest firefighting and rescue organisations in the world. We are here to make London a safer city. Employing over 5000 people across our operational team (our firefighters), control (our call handlers who answer 999 calls), fire safety and our non-operational team (our team who work behind the scenes to support our front-line services, which includes Fleet, IT, HR, Finance, Procurement, Communications team and many more).

The Learning Support and Resilience Team provide ongoing support for all neurodiverse staff members and their line managers.

We are seeking a highly motivated individual, with a working understanding of neurodiversity, to act as an advocate for the staff member, collaborating with the wider team to share best practice, and positively engage with all mandatory training.

Responsibilities

• Strong understanding of supporting neurodivergent individuals in the workplace, and associated barriers to engagement and wellbeing.
• A relevant qualification in neurodiverse support services, or another related field, OR demonstrable equivalent professional experience.
• Awareness of the challenges faced by neurodiverse staff in a professional working environment, how to address these challenges and how to connect to wider networks of support.
• Excellent interpersonal, relationship-building and communication skills, verbal and written.
• A professional, collaborative and flexible approach to your work.
• Relevant administrative experience to support a range of tasks including planning and prioritising works streams for multi-groups, organising diagnostic assessments, 1:2:1 coaching and Access to Work scheme applications.
• Management of purchase orders, the budget and monitoring KPIs.
• Ability to work on own initiative and to deadlines.
• Proficiency in the Microsoft Office suite to create Excel spreadsheets for data extrapolation and Word for writing reports, letters, agendas, minutes and emails; PowerPoint to create presentations.
• Attention to detail and clear verbal and written communication skills.

Qualifications

• Strong understanding of neurodiversity in the workplace and related engagement barriers.
• Qualification in neurodiverse support services or related field, or demonstrable equivalent experience.
• Excellent interpersonal and communication skills (verbal and written).

Additional Information

• Further information about the main duties and responsibilities of the role is detailed in the job description. If you are unable to see the full advert, please visit our jobs pages to access the full advert: access the full advert.

Equality and Safeguarding

We value the diversity of our employees and aim to recruit a workforce which reflects our diverse communities across London. The London Fire Commissioner is an Equal Opportunities Employer and we welcome applications from all suitably qualified individuals irrespective of age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. Reasonable adjustments are provided for applicants who have a disability.

Anyone who has contact with children, young people or adults at risk will be subject to an enhanced DBS check as part of safeguarding obligations.

Assessment Overview

Stage 1: To apply, complete the online application, upload an up-to-date CV, provide a cover letter and address the following selection criteria:

1. Experience of using information technology applications with good keyboard skills and understanding of IT applications.
2. Experience of producing detailed written work and analysing management information, especially related to drafting reports.
3. Numerical skills to collate, interpret and present financial and statistical information.
4. Effective oral and written communication skills for presentations and conveying complex messages to diverse audiences.

Note: the evidence provided in your cover letter and the application will be scored against these competencies.

Shortlisted candidates will be invited to Stage 2.

Please ensure you allocate enough time to complete and submit your application. Late or un-submitted applications cannot be accepted.

Correspondence will be via email to the address provided on your application form.

Stage 2

Assessment for this role is due to take place the week commencing 07 September 2026 at LFB Headquarters. If you cannot attend the scheduled date, alternative arrangements may not be available.

Application Process - Additional Information

Note: Our application system has recently changed.

After submission, you will receive an email asking you to confirm your email address. Confirmation is required for successful submission.

You will receive a confirmation email with your applicant number for reference. If you do not see the email, check your spam/junk folder and ensure the sender is whitelisted.

Benefits of working for the London Fire Brigade

• 26 days' holiday plus bank holidays
• Additional leave between Christmas Day and New Year
• Family (including maternity) leave and emergency support leave
• Hybrid working subject to business needs
• Free access to the Brigade gym
• Medical adviser/physios/fitness advisers access
• Free counselling
• Season ticket loan
• Staff networks including Equality Support Groups
• Contributory pension scheme
• Cycle to work scheme
• Staff discount scheme including Blue Light Card benefits
• Opportunity to access affordable accommodation

Criminal Records Check

In line with the Basic Personnel Security Standard (BPSS), employment checks include a standard criminal records check. Successful candidates must declare any convictions; any offer of employment is subject to satisfactory disclosure.