Learning Services Functional Lead

Why this Role Matters: Own the full end to end Learning Services Operating Model. Learning Service Design, SOPs & Process Architecture Actively contribute to the EndUser Forum representing Learning Services. What We're Looking for: Essential Experience 5-8 years' leadership experience in Learning & Development, shared services, or service design. Ability to design scalable learning operating models across people, process, tech, and data. Stakeholder management and cross functional negotiation skills. Knowledge of GDS, accessibility, and learner experience best practice. Desirable Experience Experience designing within Oracle Fusion Learn / Oracle Learning Cloud (or other enterprise LMS such as Cornerstone, SAP SuccessFactors Learning, Workday Learning). Background in Learning Experience (LX) and digital learning ecosystems , including adaptive learning, intelligent pathways, AI powered content curation, and learning analytics. Experience in designing shared services or centralised L&D operating models within complex organisations. Professional learning or instructional design qualifications , such as CIPD L&D, TAP, ATD, or equivalent Experience participating in (or chairing) design authorities or governance forums Familiarity with behavioural science or learning science principles (e.g., spaced practice, microlearning, capability frameworks). Experience working with AI-driven learning technologies , chatbots, skills ontologies, or LXP platforms (Degreed, EdCast, etc.). Experience developing user centred L&D processes Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes - for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business - in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors. Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people's lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.