Learning & Development Specialist

Salary Scale: Incremental Scale€36,225 to €71,151

Reports to: Employee Relations Manager

Location: The Times Building, 11-12 D'Olier Street, Dublin 2.

Position: Full time

Duration: Permanent

THE IRISH AVIATION AUTHORITY The IAA is the civil aviation regulator for Ireland. We are responsible for the regulation of safety, security, and consumer interests. Our responsibilities are set out in the framework of applicable global, European, and national legislation/regulation. For more information, please visit our website: About the Irish Aviation Authority (iaa.ie).

Mission: The Irish Aviation Authority regulates to the highest professional standards to ensure a safe, secure, sustainable and consumer-focused civil aviation environment. We support world-class performance and innovation in Irish and global aviation.

Values: Our values reflect what we believe in and how we behave when engaging with each other, our clients and partners, and the society in which we live.

Safety first: We Uphold the highest standards of Civil Aviation safety and security in everything we do for the benefit of aircraft passengers and aviation personnel and in the public interest.

Consumer focussed: We protect the rights of consumers, ensuring a safe, secure and efficient civil aviation experience.

Sustainability: We Support the development of aviation in a sustainable manner that meets the present demands for safeguarding the needs of the future.

Integrity & Accountability: We Act with transparency, fairness and responsibility in all our decisions and actions.

Professionalism : We Maintain the highest levels of expertise, ethics, responsiveness, efficiency and conduct in our work, and we recognise our true strength is in our people.

Collaboration: We Work closely with stakeholders to promote trust, alignment and shared success.

Respect & Inclusion: We Value diverse perspectives and foster an inclusive, respectful workplace and stakeholder environment.

Job Description Reporting to the Employee Relations Manager, this role sits within the Human Resources (HR) department and supports the provision of a Learning and Development (L&D) activities across all parts of the IAA. The Learning & Development Specialist is primarily responsible for assessing organisational and employee learning needs, designing and coordinating learning programmes, and delivering educational initiatives that enhance organisational effectiveness by building workforce capability, supporting employee development, and fostering a culture of continuous learning.

Principal Duties and Responsibilities Support delivery of strategic organisational and HR objectives by strengthening learning capability and fostering a culture of continuous development across the IAA.

Lead organisation-wide learning needs analysis and support the development of annual organisational, department and individual training plans.

Support the design, delivery and continuous improvement of onboarding, induction, succession planning and professional development initiatives, ensuring they are aligned with organisational priorities and employee development needs.

Design, develop and continuously improve blended learning solutions, training programmes and supporting resources using appropriate instructional design principles and digital tools.

Facilitate and deliver engaging learning interventions to employees at all levels through in-person, virtual and blended formats.

Manage the planning, coordination and budget administration of learning and development activity, including further education, external training and vendor engagements.

Manage and continuously improve the Learning Management System, digital learning technologies and knowledge management platforms to support scalable, accessible learning delivery, communication, reporting, compliance and user experience. Measure and report on learning effectiveness, outcomes and return on investment using assessment tools, data analysis and performance insights to inform future initiatives.

Support the development, implementation and ongoing review of competency frameworks, embedding Continuous Professional Development (CPD) principles to align learning and development activity with organisational capability needs.

Work collaboratively with managers, stakeholders, subject matter experts, IAA International colleagues and external providers to identify needs, shape learning solutions and deliver learning and development.

Ensure learning and development policies, procedures, systems and communications are accurate, accessible and aligned with organisational requirements.

Stay informed on emerging learning trends, technologies and best practice, and apply these to enhance employee engagement, coaching and continuous learning across the organisation.

This job description is not exhaustive, and other duties may be added as the Authority may reasonably require.

Job requirements Skills and Qualifications The successful candidate should have the following qualifications and skills:

Required: A relevant third level degree in Learning and Development/HR, Education or related discipline or additional commensurate experience.

A minimum of three years' relevant experience in a similar learning/training and development role, including experience in; planning and management of staff learning/training and development, training needs analysis, instructional design, training facilitation and presentation, and delivering blended learning solutions.

Experience using learning authoring and design software.

Experience administering, configuring and enhancing a Learning Management System, including content management, reporting, user support and continuous improvement.

Familiarity with a range of learning technology tools and generative AI.

Experience managing projects or workstreams from planning through to delivery, including coordinating stakeholders, timelines, resources and outcomes.

Proven ability to create and develop good working relationships to facilitate the accomplishment of work goals, coupled with the ability to gain commitment from others.

Excellent analytical skills and experience in identifying improvement opportunities, generating ideas, and implementing solutions.

Excellent interpersonal, communication and training skills and demonstrated teamwork capabilities.

Proficient in the use of standard office software, such as Microsoft Office 365 (Word, Excel, PowerPoint), cloud-based platforms (Microsoft Teams), and communication tools (Outlook, Teams).

Demonstrated ability to lead and be accountable for the delivery of agreed objectives and outputs.

Membership of relevant professional bodies.

Relevant professional certifications and/or other L&D credentials. Evidence of continuous professional development.

KEY COMPETENCIES REQUIRED FOR EFFECTIVE PERFORMANCE: For assessment of applicants the following competency model will be used. This model reflects the changing and more complex environment in which those at this level operate. Each competency is supported by a list of key performance indicators set out below.

EFFECTIVE PERFORMANCE INDICATORS People Management: (In regard to working as part of a team) Consults and encourages the full engagement of the team, encouraging open and constructive discussions around work issues.

Gets the best out of individuals and the team, encouraging good performance and addressing any performance issues that may arise.

Values and supports the development of others and the team.

Encourages and supports new and more effective ways of working.

Deals with tensions within the team in a constructive fashion.

Encourages, listens to and acts on feedback from the team to make improvements.

Actively shares information, knowledge, and expertise to help the team to meet its objectives.

Analysis & Decision Making: Effectively deals with a wide range of information sources, investigating all relevant issues.

Understands the practical implication of information in relation to the broader context in which they work- procedures, divisional objectives etc.

Identifies and understands key issues and trends.

Correctly extracts & interprets numerical information, conducting accurate numerical calculations.

Draws accurate conclusions & makes balanced and fair recommendations backed up with evidence.

Delivery of Results: Takes ownership of tasks and is determined to see them through to a satisfactory conclusion.

Is logical and pragmatic in approach, setting objectives and delivering the best possible results with the resources available through effective prioritisation.

Constructively challenges existing approaches to improve efficient customer service delivery.

Accurately estimates time parameters for project, making contingencies to overcome obstacles.

Minimises errors, reviewing learning and ensuring remedies are in place.

Maximises the input of own team in ensuring effective delivery of results.

Ensures proper service delivery procedures/protocols/reviews are in place and implemented.

Interpersonal & Communication Skills: Modifies communication approach to suit the needs of a situation/ audience.

Actively listens to the views of others.

Liaises with other groups to gain co-operation.

Negotiates, where necessary, to reach a satisfactory outcome.
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