Learning & Development Officer

Learning & Development Officer

Vacancy listed: 28/06/2026

Details

• Permanent
• 35 hours per week (full time, Monday to Friday)
• This role will be hybrid (70% in office across 3 sites or in the local community, 30% remote) following completion of required training

Overview

Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice face to face, over the phone and digitally.

Our communities are facing unprecedented challenges with continued rising costs. The rising cost-of-living directly impacts individuals and families, with more people than ever in negative budgets, debt and housing crises.

Responsibilities

Key elements and tasks within this role will include:

• Lead onboarding new starters, developing training plans alongside line managers
• Support line managers and teams with identified areas of development required
• Use key insights (advice trends, client feedback, etc.) to create and deliver focused training across a range of delivery methods to ensure accessibility
• Support the organisation to comply with accreditation requirements (AQS, SQM, QAA and others), ensuring all CPD requirements are met and mandatory training is completed
• Work with local infrastructure organisations to create and deliver focused training for local VCSE organisations
• Support new project mobilisation

Qualifications

• Excellent interpersonal skills to engage with a diverse range of colleagues and stakeholders
• Strong organisational skills with the ability to adapt, prioritise deadlines and competing tasks in a fast paced environment
• A genuine passion for supporting others to develop
• Experience in training and developing staff and/or volunteers, or experience as an adviser

Equality, Diversity, Inclusion & Belonging

We believe inclusion is a social justice issue - a principle that underpins our EDI & B work. To that end, we particularly welcome applications from local individuals who are representative of the local communities we serve - this is not just a matter of diversity but of strategic importance to ensure our services are grounded in the realities of our communities. Please complete the anonymised EDI monitoring form using this link.

Benefits

• Flexible 35 hour working week (full time employees)
• Generous holiday entitlement - starting at 25 days per year, increasing to 30 (in addition to bank holidays), pro rata for part time
• 5% employer contribution pension scheme
• Access to 24/7 confidential telephone counselling and structured counselling support
• Access to online GP and telephone counselling services
• Enhanced family friendly leave and occupational sick leave
• Access to Blue Light Card and other charitable discount schemes