Learning & Development Manager (12 months FTC)

Zilch is a payment tech company on a mission to create the most empowering way to pay for anything, anywhere. Combining the best of debit, credit and savings, we give our customers the option to earn instant cashback or spread the cost of pricier purchases, completely interest free and with no late fees. Pretty great, right?

We started in 2018 with a small team and a big dream - to make credit accessible to all. Since then, we've achieved double unicorn status and taken on more than 5 million customers. There are some exciting projects coming up and we've got big growth plans.

Want to join us?

The role

We are seeking an experienced Learning & Development Manager to shape and deliver the talent solutions agenda across our organisation of approximately 250 people. This is a unique opportunity for a capable L&D professional, ready to take a strategic lead, with a highly visible and impactful role across the business.

As a senior individual contributor, you will design and embed a comprehensive L&D strategy spanning entry-level to leadership development. This includes early careers, manager capability building, and leadership development initiatives, while promoting a culture of continuous learning.

This is a 12-month fixed-term contract.

Day to day responsibilities.

Learning Strategy, Culture, and Campaigns

• Design and deliver a forward-thinking L&D strategy aligned with business goals and long-term talent development needs
• Define what excellent L&D looks like across all levels-from new starters to senior leaders
• Collaborate closely with the VP of People and Talent and senior stakeholders to ensure alignment between L&D initiatives and overall business strategy
• Drive engagement with our learning platforms (e.g. LinkedIn Learning), boosting visibility through internal campaigns, championing key learning pathways, and increasing adoption across the business
• Develop & promote campaigns around soft skills, technical skills (for example Excel, data literacy and usage), and cross-functional competencies aligned to strategic business needs
• Raise awareness of available learning resources, including professional qualifications, seminars, conferences, and individual/departmental training budgets
• Champion a proactive, data-driven learning culture, positioning L&D as an enabler of performance and growth
• Support managers to take ownership of their team's development by providing resources, guidance and visibility of opportunities
• Co-ordinate attendance at seminars, qualifications, external courses, and industry events
• Lead the launch of internal learning initiatives such as innovation sprints, learning days, and hackathons
• Ensure the maintenance of accurate records of participation, progress and ROI to demonstrate the impact & effectiveness of L&D initiatives

Early Careers and Emerging Talent

• Lead the planning and delivery of early careers programmes: graduate schemes, apprenticeships, work experience placements, and university/school partnerships
• Maximise the use of the apprenticeship levy and oversee operational activities including career fairs, onboarding, rotations, mentoring, and shadowing programmes

Leadership Development

• Build on existing foundational manager training and introduce advanced learning options tailored to evolving needs
• Lead the design and delivery of development pathways for mid-level and senior leaders, using a blend of in-house resources, online training, and external providers-subject to alignment with the VP of People and Talent
• Apply creativity and a personalised approach to identify and support the individual learning needs of high-potential leaders
• Deliver impactful, high-calibre executive learning interventions that help shape the organisation's future leadership
• Coordinate bespoke executive coaching (1:1 and group), peer-to-peer learning, leadership forums, and facilitated sessions tailored to C-suite and senior leadership challenges
• Position executive development as a core driver of business transformation, ensuring high visibility and measurable impact
• Proven experience in L&D at a senior level-ideally in an existing L&D Manager/Senior Manager position or role of similar visibility and impact
• Demonstrable success in designing and delivering impactful L&D strategies, covering both early careers and leadership development
• Strong understanding of L&D tools, technologies, platforms, and vendor management.
• Experience in managing apprenticeship levy-funded programmes and implementing early careers schemes (e.g. graduate or apprenticeship programmes)
• Commercially aware and strategic, with the ability to align learning programmes to business goals
• Data driven mindset - able to track data, evaluate effectiveness, and iterate on programmes
• Exceptional stakeholder management skills, with experience partnering at all levels of the business
• Ability to operate with a high degree of autonomy and creativity, within a strategically aligned framework
• Makes informed, data-led decisions rooted in best practice, user feedback, and business impact
• While not directly managing a team, demonstrates strong leadership-setting direction and inspiring others around the L&D vision
• A confident influencer who can build alignment, drive engagement, and promote a culture of continuous learning
• A relevant qualification or professional certification in Organisational Development, Business, or Learning & Development is preferred

Benefits.
Compensation & Savings:

• Income Protection.
• Share Options Scheme.
• 5% back on in-app purchases.
• £200 for WFH Setup.
• Private Medical Insurance including;
• GP consultations (video, telephone or face-to-face).
• Prescribed medication.
• In-patient, day-patient and out-patient care.
• Mental health support.
• Physiotherapy.
• Advanced cancer cover.
• Employee Assistance Programme including:
  • Unlimited mental health sessions.
  • 24/7 remote GP & physiotherapy.
  • 24/7 helpline for emotional & practical support.
• Savings & discounts on everyday shopping.
• 1:1 personalised well-being consultations.

Family Friendly Policies:

• Enhanced maternity pay.
• Enhanced paternity pay.
• Enhanced adoption pay.
• Enhanced shared parental leave.

Learning & Development:

• Professional Qualifications.
• Professional Memberships.
• Learning Suite for e-courses.
• Internal Training Programmes.
• FCA & Regulatory training.
• Hybrid Working.
• Casual dress code.
• Workplace socials.

To apply for this role, please submit your CV along with a cover letter.

We acknowledge receipt of your resume for a position at Zilch and we appreciate your interest in joining our business.

We will screen all applicants and select candidates whose qualifications meet our requirements. We will carefully consider your application during the initial screening and will contact you if you are selected to continue to the next stage of the recruitment process. We wish you every success.

Zilch Technology is an equal opportunities employer and we encourage all applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, religion or belief.

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