Lead Worker YPLWS

VRF - 178165 Lead Worker - Birmingham

£26,227.50 per annum

37.5 hours per week - Permanent Contract

5th August 2026

About the role

To provide person centred support to customers, reporting any safeguarding concerns in line with policy and procedure. To support customers with life skills and empower them to make a positive contribution to society and become self sufficient; this includes recording case studies that reflect achievements of outcomes.

What you'll be doing

• Providing a flexible, responsive service which operates in a timely and person centred manner
• Signposting customers to relevant sources of information, support, guidance and advice
• Effectively working in partnership with external agencies for the benefit of customers
• Completing and following clear risk assessments, and adhering to the organisations Health and Safety Policy
• Completing and maintaining accurate records in line with the requirements (including detailed support plans, risk assessments and regular checks)
• Ensuring all service delivery is non judgemental and is delivered in line with equality and diversity requirements
• Accurately record and capture client risk information and contribute to the formation of risk management plans
• To ensure the health, wellbeing and safety of vulnerable adults, young people and children in line with Safeguarding regulations; play an active role in working flexibly to support the service as and when necessary
• Follow all lone working arrangements to ensure personal safety
• Attending all training courses and delivering on the outcomes
• Ensure that in the event of an incident the incident management policy is followed
• Communicate effectively; verbally, non verbally and in writing
• Sensitively adapt language and communication style

Who we're looking for?

• A working knowledge of legislation in regards to delivering support to vulnerable people
• Experience of working within a busy support environment
• Experience of keeping accurate and compliant records
• Experience of working with Microsoft applications
• The ability to work both autonomously and as part of a team
• Accountable
• Reliable and punctual
• Trustworthy
• Ability to maintain confidentiality

Why join us?

This is not just a 'job' this is the feeling of knowing that you are part of something bigger and being able to go home each day with job satisfaction and pride in what is achieved by Trident Group every day.

Our purpose is putting people and communities at the heart of our services and the safe homes we provide. To deliver against our purpose we will be:

• Trustworthy
• Collaborative
• Accountable
• People Focused
• Caring in all we do

Benefits

• 34 days annual leave, plus the option to purchase up to 5 additional days
• A day off for your birthday
• 4 days off when you move home
• Life assurance (3 x salary)
• Employee Assistance Programme & wellbeing programme
• Flexible Working options
• Learning & Development opportunities

Who we are?

Trident Group has over 60 years' experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 650 staff, works with volunteers and provides training places and apprenticeships for many more.

Company structure

• Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
• Trident Reach, which is a registered care and support charity delivering trauma informed care and support services

Equality, Diversity, and Inclusion

We celebrate Equality, Diversity, and Inclusion and as a trauma informed organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.

Disability Confident Committed Employer

• Ensure our recruitment process is inclusive and accessible
• Communicating and promoting vacancies
• Offering an interview to disabled people
• Anticipating and providing reasonable adjustments as required
• Supporting any existing employee who acquires a disability or long-term health condition, enabling them to stay in work
• At least one activity that will make a difference for disabled people