Lead-to-Cash/Salesforce Deployment Architect - Buyer Experience (24-month FTC)

This role is based in our 5 Howick Place office. As Deployment Architect for the Buyer Experience (Lead to Cash) Workstream of our OneInforma programme, your role is to design a strategy and framework (with supporting artefacts) that enables deployment of the Buying Experience solution to a collection of businesses in a scalable, repeatable way, encompassing readiness assessments, localisation changes, change management, testing and go live activities. This role requires deep technical expertise, strategic thinking, experience with complex transformations, and the ability to balance standardisation with flexibility.

Key Responsibilities

• Ownership of the overall strategy including phasing, sequencing, and deployment models
• Determine the optimal rollout sequence across businesses based on complexity, dependencies, and risk
• Create decision frameworks for standardisation vs. customisation approaches
• Define configuration management strategies to handle business-specific variations
• Design rollback and contingency strategies for each rollout phase
• Quantify resource demands and timings to inform execution planning
• Formalise an appropriate governance approach and decision making processes
• Ensure compliance with organisational policies and regulatory requirements
• Establish testing strategies including UAT, integration, and performance testing
• Continuously review performance and refine framework to improve performance, reliability and quality

What Makes this Role Exciting

This is a rare chance to help steer a multi million pound transformation at a FTSE 50 company - work of real scale and consequence. The programme is ambitious and high stakes but you'll be at the centre of a global change effort, balancing a clear central mandate with practical, on the ground execution across divisions. It's a platform to step into a large programme-focused role, navigate risk, shape strategy, and turn decisions into outcomes visible in the business and to customers.

You'll gain meaningful exposure to senior stakeholders, sales leaders, and operations, with tangible impact on the buyer experience and Lead to Cash, grounded in the cyclical and physical realities of the events business. You'll build credibility by setting clear direction, enabling teams, anticipating issues early, and maintaining healthy, constructive tension to keep momentum.

You'll also be well supported - with strong sponsorship, a collaborative peer network, and room to grow. Expect to define the strategy, refine a global business readiness playbook, deepen your change leadership, and deliver achievements that accelerate your career.

Essential:

• Previous experience in Salesforce and Lead-to-Cash change and transformation programmes
• Extensive Business Readiness experience, defining strategy centrally while directing divisional BR teams to execute locally
• Experience in multinational organisations, navigating global scale and fragmented structures effectively
• Appreciation of the events business model, including cyclical rhythms and physical on site operations
• Deep commercial empathy for sales teams, understanding income at risk dynamics and event led customer engagement
• Background in or close partnership with B2B sales to reduce buying friction
• Strong influencer who holds stakeholders accountable to deadlines with constructive, positive challenge
• Quickly builds trust based relationships across diverse stakeholder groups- seen as reliable and decisive
• Executive presence and gravitas, adept at managing upwards and laterally without formal authority
• High emotional intelligence and excellent listener- communicates with clarity and empathy
• Proactive risk sensing, anticipating issues before they surface and mitigates early
• Skilled peacekeeper who maintains healthy, constructive tension to drive outcomes
• Enablement mindset, removing blockers and empowers teams rather than acting as a gatekeeper
• Proven delivery across large, complex, multi division programmes in matrixed environments
• Strong change management capability, closing the loop between readiness insights and change execution
• Expertise in Lead to Order, Quote to Cash, or similar end to end business processes.
• Experience with CRM and Order Management systems (e.g., Salesforce Sales Cloud, Revenue Cloud).

We believe that great things happen when people connect face to face. That's why we work in person with each other, or with customers and partners, three days a week or more. When you're not spending time together in one of our offices or other workplaces - like at an Informa event - you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here's some of what you can expect when you join us. But don't just take our word for it - see what our colleagues have to say at

Our benefits include:

• Great community: a welcoming culture with in person and online social events, our fantastic Walk the World ch