Lead Technical Engineer St Joseph's College (Onsite)

Lead Technical Engineer St Joseph's College (Onsite)

Job Specification

Job title

Lead Technical Engineer

Base location Guildford

inTEC brand

inTEC EDUCATION

Job type

Job type Hybrid

37.5

Annual leave

22 days, increasing with level of service

Reports to

Reports to Service Manager

Our group, spanning the UK and Ireland, consists of over 200 technology and communications experts committed to helping organisations work smarter through technology.

We operate across multiple sites, specialising in IT Support, Cloud, Cyber Security, Professional Services, Communications, and Infrastructure, providing a comprehensive and independent technology consultancy service.

We aim to assist organisations in understanding and extracting genuine value from their technology systems and investments. By collaborating with renowned brands across various sectors, as well as numerous independent and state schools, we integrate design, processes, and technology to achieve organisational goals and deliver outstanding client experiences.

Our clients enjoy technology services that blend the expertise and scale of a large organisation with the personal touch and sentiment of a family-run business.

Role Profile

M anage and maintain all IT systems so that teachers, students, and staff can use technology safely, securely, reliably, and productively.

Day-To-Day Responsibilities

• Ensure all IT services (local and remote) and devices necessary for the day to day running of the school are available and in good working order.
• Ensure all IT users have secure and appropriate access to IT systems.
• Ensure all data is backed up to the school's requirements
• Ensure the safe use of IT by students

Key Role Specific Tasks

• Proactively maintain the school's IT network, troubleshooting technical issues and implementing effective fixes.
• Managing and promptly resolving all support tickets within the service desk, ensuring in-person support is a priority.
• Escalate technical problems to third parties when required, always seeking a quick and permanent resolution.
• Overseeing the development, installation, configuration, security, and administration of users and devices.
• Updating the school's IT asset register and documentation for all IT systems.
• Routine maintenance of classroom IT, making regular checks of equipment to avoid disruption to teaching & learning.
• Monitoring IT systems and the network for viruses, malfunctions, and errors.
• Ensuring that all systems are safe for pupil use, working closely with the safeguarding team to ensure harmful content is not accessible on any IT platform.
• Work closely with the inTEC Education team by giving feedback and following mutually agreed best practises.
• Work on various projects throughout the year, in collaboration with inTEC and other IT service providers.

Personal Attributes

• Excellent written and verbal communication skills
• Excellent interpersonal skills
• Ability to solve problems
• Confident working autonomously
• Able to prioritise in a busy working environment

Experience & Qualifications

• 3+ Years in an IT support environment, 1+ year in a senior role.
• Excellent knowledge of desktop operating systems (e.g. Windows, Mac OSX)
• Good networking skills (DHCP, DNS, TCP/IP, VLAN, switching, wireless)
• Good knowledge of Microsoft applications
• Educational MIS systems experience (SIMS)
• Experience of supporting services in the cloud (e.g. SaaS)
• Previous experience working in a school
• Web & E-mail Security in regards to child safeguarding

Recruitment Process

We want the best people to join our team.

It's important that you are yourself when we interview you, so we can see the best of you. We know interviews can be nerve-wracking and we will always put candidates at ease.

Our interviews are a two-stage process. We always invite you to meet the team which you will be joining and have a look around our offices.

We also want YOU to ask US questions, so please come prepared with relevant questions.

Good luck!

Our Values

Here at inTEC, we pride ourselves on our strong brand values which are reflected in the work our brilliant team does every day:

• We are curious.
• We are open.

Our Community

Corporate Social Responsibility is very important to our business and our team. We consider it from three distinct perspectives:

• Community - helping people understand the role we play within the community and contributing our expertise to enhance the work of charities, sports clubs and volunteer groups;
• People - finding and developing great people throughout their inTEC journey;
• Environmental Management - managing our impact on the environment in a responsible and ethical manner.

Over the years, we've helped many charities, schools, universities, grassroots sports clubs and local organisations with free technology support, advice and training, corporate sponsorship and fundraising events.

Our Culture

Across all of our UK and Irish sites, we have a team of Culture Champions who are here to make inTEC a great place to work . The friendly team help to organise events including everything from Summer barbecues and Christmas parties to online quizzes and coffee 'n' cake mornings! We plan a 12-month calendar of fun events of which we hope you will really enjoy taking part.

Here at inTEC, we know that a fully engaged team is a happier, stronger and more efficient team!