Lead Software Engineer (London Based 2-3x week) New United Kingdom

United Kingdom

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world's leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.

We're looking for talented Lead Software Engineers (People Manager) to join our Engineering team. You will play a key role in delivering the next generation of our no-code agent studio platform. In this role, you'll be leading the design and development of features that power insight generation, reporting, and the data-driven backbone of our no-code platform for building voice assistants.

Responsibilities

• Lead and mentor a cross-functional team of engineers, balancing hands-on technical work with people leadership.
• Participate directly in review cycles and career development paths for team, while setting the bar for technical quality and maintainability.
• Drive sprint and review cycles, ensuring clear goals, predictable delivery, and accountability across the team.
• Partner closely with Product to translate business goals into an actionable roadmap and measurable outcomes.
• Drive the software architecture of our multitenant conversational AI platform, ensuring robustness, scalability, and reliability - particularly in externally facing developer APIs.
• Champion and enforce strong engineering standards and best practices across the team.

Requirements

• Proven experience leading a team of 3+ engineers, including sprint planning, performance reviews, technical mentorship, technical project planning, scoping, architecture and delivery.
• Experience coaching engineers through design decisions, trade-offs, and technical challenges.
• Comfortable leading people and setting technical direction while staying closely engaged with the engineering work.
• 5+ years of professional experience as a Software Engineer in a people management role, with a track record of delivering production features.
• Significant expertise in Python and Typescript is a must
• Experience with at least one major cloud provider (AWS, GCP, or Azure).

We currently have multiple engineering roles open across different teams. Please apply to the one role that feels like the best match for your skills and experience. Our Talent team will review your application against all open positions. If we believe you may be a stronger fit for another role or team, we'll ensure your application is considered there as well.

We offer competitive compensation based on experience, expertise, and the level of responsibility. This role also includes equity, giving you the opportunity to share in the long-term success of the business. The listed expectations reflect what we're hiring for, so we encourage you to review the job description carefully.

• Participation in the company's employee share options plan
• Flexible working from home policy
• Work from outside of the UK for up to 6 months each year
• TELUS Health EAP 24/7 - offers you and your chosen family confidential, judgment-free support for any work, health, or life challenge
• Annual learning and development allowance
• We're all about making WFH work for you - that's why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!
• Company-funded fertility and family-forming programmes
• Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs

PolyAI values:

• Only the best We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.
• Ownership We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.
• Relentlessly improve We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.
• Bias for action Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.
• Disagree and commit We are all working toward the same goal. If we dont agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.
• Build for people We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation.

PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.

Kindly note: Privacy Notice for our recruitment process is available via the link. This document provides important information regarding how we handle your personal data throughout the recruitment journey.