Lead Receptionist

Lead Dental Receptionist

Bupa Dental Care - Crossrail, E14 5AR
Full-time Monday-Friday 40 hours per week

Bupa Dental Care Crossrail is seeking an experienced and confident Lead Dental Receptionist to join our fully private, modern practice located in the heart of Canary Wharf.

About the Practice

Our Crossrail practice is a fully private, 8-surgery clinic delivering a wide range of specialist treatments, including:

• Implants
• Orthodontics
• Periodontics
• Oral Surgery
• Endodontics

You'll be joining a professional, high performing team focused on exceptional patient care and service standards.

Be the friendly face that makes every patient feel at ease from the moment they arrive. As a Lead Receptionist, you'll be at the heart of the practice, helping us deliver the excellent customer care we're known for.

What you'll be doing

• Oversee reception staff rotas
• Customer care at the heart - warmly greeting patients in person and over the phone, answering queries, and ensuring a relaxed, welcoming environment.
• Diary & appointment management - handling bookings, cancellations and rescheduling to keep the practice running efficiently.
• Supporting patients confidently - explaining processes and treatment options, supporting payment transactions, and helping patients understand their options (private vs NHS services).
• Administration you can rely on - keeping patient records accurate and up to date, managing confidential information, and maintaining a professional reception area.
• Problem solving with empathy - handling concerns and complaints professionally, always aiming for a positive outcome.
• Being part of the team - supporting clinicians with smooth handovers and the patient journey from reception to treatment; assisting with admin and helping the Practice Manager keep everything running smoothly.

What we're looking for

• Confident team leader
• Previous experience in a customer focused role
• Strong communication skills, both face to face and over the phone
• Confidence using IT systems to manage bookings and records
• A proactive, flexible approach - ready to help where needed to support the team
• Professionalism, empathy and a genuine passion for delivering excellent service
• Confidence promoting and upselling Bupa Dental Care products and services, including plan options, finance and insurance claims

Benefits of working with us

• Competitive pay with opportunities to increase through training and development
• Healthcare & wellbeing support - quick access to remote GP, physiotherapy and mental health services through MyHealthcare, plus an annual allowance of around £350 to spend on Bupa products; access to our Employee Assistance Programme, Family Mental HealthLine, Bupa's Personal Energy wellbeing programme and discounted dental insurance for you and your family.
• Financial & lifestyle benefits - retail discounts and tools to support your financial wellbeing, reduced rates at gyms and digital fitness providers across the UK, and the flexibility of Wagestream to access your pay before payday.
• Career pathways and progression - ongoing training and support to grow with Bupa Dental Care.
• Additional health perks - Cycle to Work Scheme, free annual flu vaccine, discounted eye tests and Bupa's Menopause Plan.
• and much more, just ask!

Why join us

At Bupa Dental Care, you'll be part of a supportive, welcoming team where you can make a real difference to patients every single day. We'll give you the tools and training you need to succeed, along with opportunities to grow your career in a business that puts people first. If you're organised, approachable, and love helping people, this could be the perfect role for you.

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

Bupa Dental Care is an equal opportunities employer.