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Lead, Customer Experience - SMB & Mid-Market

Posted 10 days 5 hours ago by Navex

Permanent

Full Time

Other

London, United Kingdom

Job Description

NAVEX in London is hiring a Manager, Customer Experience to lead a hybrid team serving SMB and Mid-Market customers across EMEA and APAC. You will drive retention, adoption, and customer value, coaching a mix of Customer Experience Specialists and Managers while aligning with NAVEX's Lifecycle Value & Impact Framework.

You will balance strategic leadership with hands-on execution, focusing on renewal, expansion, and high-touch to digital engagement programs.

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