Lead, Customer Experience - SMB & Mid-Market

NAVEX in London is hiring a Manager, Customer Experience to lead a hybrid team serving SMB and Mid-Market customers across EMEA and APAC. You will drive retention, adoption, and customer value, coaching a mix of Customer Experience Specialists and Managers while aligning with NAVEX's Lifecycle Value & Impact Framework.

You will balance strategic leadership with hands-on execution, focusing on renewal, expansion, and high-touch to digital engagement programs.