Lead Content Designer

Our aim at Made Tech is to use human-centred technology to improve society. We believe putting people at the heart of designing, building, and delivering public services leads to better outcomes for everyone.

About the Role

A Lead Content Designer is an expert practitioner responsible for setting standards, mentoring colleagues, and leading content design and user-centered design (UCD) approaches across multiple teams or complex services. They work autonomously, influence stakeholders, and ensure high-quality, user-focused content that aligns with client objectives and meets accessibility standards.

Key Responsibilities

1. Lead the overall UCD approach within your service team.
2. Ensure the quality of content delivery and set Made Tech's design standards.
3. Produce high-quality, user-focused content.
4. Facilitate shared understanding of problems and testing ideas within teams.
5. Ensure services are accessible to all users.
6. Meet the government Service Standard through content and design best practices.
7. Demonstrate good content sharing and improvement habits.
8. Manage content across multiple channels and oversee its effectiveness.
9. Build client relationships and understand their needs.
10. Support business development through UCD expertise in bids.
11. Identify skill gaps and support team development.
12. Lead or support hiring and onboarding of designers.
13. Promote a healthy, supportive community of practice.
14. Represent content design internally and publicly.

Skills, Knowledge, and Expertise

• Experience in delivering good public services.
• Ability to identify new business opportunities.
• Proven case studies of designing and delivering successful public services.
• Commitment to growing and maintaining a vibrant UCD community.
• Client-focused approach.
• Drive to deliver results.
• Mentoring and growth mindset.
• Professional experience in content design.
• Facilitation skills.
• Ability to think through making and implementation.

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