Lead Change Partner, FinCrime Fraud and Disputes New Cardiff, London or Remote (UK)

Lead Change Partner, FinCrime Fraud and Disputes

Cardiff, London or Remote (UK)

We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get paid early feature, combined with financial education, we aim to solve problems and change lives through Monzo.

Our FinCrime, Fraud & Disputes team focuses on solving problems, making banking easier, and helping people manage their money better. In our fight against financial crime, fraud and disputes, great change management is essential. That's why we're hiring a Lead Change Partner to guide and own complex end to end change initiatives.

You're not managing a team, but will display strong leadership in an individual contributor capacity to execute high impact initiatives.

• Leading the design and delivery of complex, cross functional change initiatives across Financial Crime, Fraud and Disputes
• Partnering with Product, Risk, Technology and Operations to shape solutions that balance customer experience, risk and efficiency
• Acting as a trusted advisor in product and risk forums, influencing decisions with a customer first, risk aware mindset
• Driving organisational readiness for change, from planning and stakeholder alignment through to implementation and adoption
• Monitoring performance post launch, resolving issues and continuously improving processes and tooling
• Using data, feedback and insight to identify optimisation opportunities and deliver meaningful operational improvements
• Coaching and supporting other Change Partners, sharing knowledge and raising the bar across the team

• You've led complex change initiatives in Financial Crime, Fraud or Disputes
• You're comfortable managing multiple workstreams and navigating ambiguity with confidence
• You take ownership, make sound decisions and stay calm under pressure
• You communicate clearly and can influence and challenge stakeholders at all levels
• You're equally comfortable thinking strategically and getting into the detail when needed
• You use data and insights to inform decisions and drive continuous improvement
• You enjoy working collaboratively in a fast paced, evolving environment

Not ticking every box? That's totally okay! If you're passionate about this role and keen to learn and grow with us, we encourage you to apply.

What's in it for you

£50,200 - £64,500 + incentive awards tied to performance, benefits. This role can be based in our London office or remote within the UK. Flexible working hours. £1,000 annual learning budget for books, training courses and conferences. Work from home setup with MacBook; extra support for fully remote workers. Plus many additional benefits.

Equal opportunities

Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply.