Law Firm Customer Success Manager - Growth & Renewals

Jigsaw Tech in London is seeking a Customer Success Manager to ensure high levels of adoption and satisfaction for law firm clients. This role involves managing a portfolio valued at approximately $1M in ARR, navigating the post-sale process, and measuring success via retention and revenue growth.

The ideal candidate should have 1-3 years in customer success within B2B SaaS, exceptional communication and relationship-building skills, and a proactive approach to account management in a hybrid work environment.