Law Enforcement Response Specialist, EMEA - Trust & Safety

Law Enforcement Response Specialist, EMEA - Trust & Safety

Location: Dublin

Employment Type: Regular

Job Code: A183009A

Responsibilities

About the team: Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine based moderation to remove harmful content quickly and often before it reaches our general community.

About the role: The Law Enforcement Response Team (LERT) is part of the Trust & Safety team. As a LERT Specialist, you will be responsible for analysing and responding to time sensitive user data requests, preservation requests and inquiries from law enforcement in the EEA/UK. You will work in a global and cross functional team to ensure user safety on the platform and mitigate legal risk. You take great pride in knowing that every day you are working hard to promote trust in our platform and ensuring the highest levels of user safety.

Note: This position will include reviewing content that may be offensive or sensitive to some people and will include after hours work and weekend duty.

• Reviewing and responding to an increasing number of user data and preservation requests from law enforcement agencies while protecting user privacy.
• Ensuring that all law enforcement requests are analysed and processed in compliance with applicable laws (e.g., Digital Services Act, e Evidence Regulation), internal Standard Operating Procedures, and our law enforcement guidelines, with a strong focus on evolving European legal frameworks.
• Proactively monitoring and analysing the implementation and impact of the upcoming e Evidence Regulation, and contribute to the adaptation of internal workflows and procedures to ensure full compliance.
• Collaborating with cross functional internal teams such as legal and external partners to deal with issues concerning user safety, data privacy and data disclosure.
• Ensuring operational excellence while upholding high quality, speed, and accuracy in your work.
• Gathering and analysing data on law enforcement requests to improve internal processes and consistently communicating with both internal and external stakeholders.
• Drafting internal documentation, workflows and procedures concerning user safety, data privacy and data disclosure.
• Keeping accurate internal records and clearly articulating operational decisions.
• Working on sensitive issues that include child exploitation, graphic violence, self injury and other content which may be considered offensive or disturbing.

Qualifications

• Minimum: Bachelor's degree and/or equivalent experience and a minimum of 3 years experience in a Law Enforcement Response specialist role or similar fields.
• Experience in the retrieval and formatting of data using various internal tools and platforms which continue to evolve and develop.
• Fluency in English and advanced English writing skills.
• Proven ability to analyse and accurately process data with exceptional attention to detail in a fast moving environment; requires strong analytical, organisational, and time management skills to work independently and prioritise effectively under tight deadlines.
• Understanding of the legal mechanisms for law enforcement data access in the EEA/UK region, including Mutual Legal Assistance Treaties (MLAT), European Production and Preservation Orders, and national judicial orders.
• Experience in navigating and complying with complex, strict regulatory environments, preferably with direct experience related to data privacy and disclosure rules in the technology sector.
• Collaborative mindset with the ability to adapt and remain resilient while tackling challenging issues in a dynamic, multi cultural, and fast paced work environment.

• Preferred: Bachelor's degree in law, criminal justice or similar.
• Experience in developing or refining operational policies and procedures in response to new legal or regulatory requirements.

Job Information

Content that this role interacts with includes images, video, and text related to every day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person centred, innovative and integrated approach.