L1 Support Engineer

Job Title: L1 Support Engineer (2- 3 years)

Location: Mechelen, Belgium

Project type: Hybrid ( 3 days in a week)

Project Duration: 1+ Year

Note:

• Candidate can only apply who can speak Dutch, French and English
• Immediate hiring only one round of virtual interview

Job Description:

We are seeking a proactive and customer-oriented Level 1 Support Engineer to join our IT Service Desk team in Belgium. The L1 Support Engineer will be the first point of contact for end-users, responsible for handling basic IT issues, logging tickets, and ensuring timely resolution or escalation of technical problems.

Required:

• 1-2 years of experience in an IT Support or Service Desk role.
• Basic knowledge of ITIL practices.
• Familiar with Windows 10/11, Microsoft 365, and common IT tools.
• Exposure to ticketing systems such as ServiceNow, BMC Remedy, or JIRA.
• Strong problem-solving and communication skills.
• Fluent in English (mandatory); Dutch and/or French is a strong advantage.