KYC & Ongoing Monitoring Manager

About ACS Operations

ACS Operations is a leading provider of compliance, due diligence, and governance solutions, specializing in financial crime prevention and risk management. We support clients across banking, fintech, and corporate sectors, helping organizations minimize risks and stay compliant through expert-led services and AI-driven tools.

Role Overview

We are seeking a motivated and forward-thinking KYC & Ongoing Monitoring Manager to join our growing Compliance & Risk team. In this role, you will design, implement, and oversee robust financial crime systems and controls to protect our clients while ensuring regulatory compliance. You will lead a team of Financial Crime Analysts and Associates, driving innovation and automation across Client Due Diligence (CDD) and ongoing monitoring processes.

Key Responsibilities

• Manage and develop a team of Financial Crime Analysts and Associates responsible for client onboarding and ongoing assurance.
• Design and maintain comprehensive KYC procedures, identifying opportunities to streamline processes and improve operational efficiency.
• Oversee the end-to-end client onboarding journey, ensuring compliance with regulatory standards and internal policies.
• Lead continuous monitoring reviews of clients to ensure adherence to regulatory obligations.
• Build and enhance assurance frameworks for Embedded Banking, ensuring appropriate controls are in place.
• Assess and monitor client financial crime risk and controls frameworks.
• Collaborate with the MLRO and second-line teams, raising internal SARs and supporting training and knowledge development.
• Communicate with clients to address remediation of findings and support compliance with regulatory changes.
• Establish scalable and efficient frameworks for ongoing reviews, including planning and capacity management.
• Approve First Line Financial Crime Assessments for submission to senior management.
• Develop management information (MI) to support governance, audits, and second-line oversight.
• Act as an escalation point for financial crime queries, raising issues to senior management in a timely manner.
• Undertake additional operational tasks as required by management.

What We're Looking For

• Extensive experience managing First Line Financial Crime Operations teams and building high-performing teams.
• Strong knowledge of AML, CTF, and fraud regulations, with expertise in implementing financial crime controls.
• Background in CDD and assurance for complex client types (e.g., MSBs, PSPs, financial institutions).
• Familiarity with Embedded Banking, including assurance in both Reliance and Non-Reliance models.
• Proven experience in the UK regulated financial services sector (fintech, challenger banks, or correspondent banking preferred).
• Understanding of the three lines of defence model and the role of First Line Financial Crime Operations.
• Strong stakeholder management and external representation skills.
• Ability to navigate challenging conversations and manage client expectations effectively.
• Analytical, principled, and growth-oriented mindset, with excellent drafting and communication skills.

Why Join ACS Operations?

• Work with a high-performing compliance team trusted by leading financial institutions.
• Standard working hours: 08:00 - 17:00.
• Exposure to diverse client portfolios across banking, fintech, and corporate sectors.
• Supportive and international working environment with opportunities for career growth.
• Be part of governance innovation and the development of AI-led compliance tools.

How to Apply

To express your interest, please send your CV and a short cover note to: