Knowledge Executive/Advisor - Learning Management System (LMS), Knowledge Management System (KMS)

Knowledge Executive/Advisor - Learning Management System (LMS), Knowledge Management System (KMS)

• Location: London
• Department: Knowledge & Innovation
• Reporting to: Head of Knowledge & Innovation
• Contract type: Permanent

About the Role

Our leading law firm client is seeking a proactive and detail-oriented Knowledge Executive/Advisor - Learning Management System (LMS), Knowledge Management System (KMS) to join the firms Knowledge & Innovation team.

This is a unique opportunity to work closely with the Head of Knowledge & Innovation, the firm's Trainer, and key stakeholders across the business. The role focuses on enhancing Learning and Knowledge Management systems, supporting training initiatives, and optimising access to legal research resources.

This position is ideal for someone with a passion for improving systems, managing change, and helping a professional-services environment use technology more effectively. The role offers significant room for both professional and personal development.

Key Responsibilities Learning & Development

• Support the firmwide rollout of a new Learning Management System (LMS) and associated training plans.
• Oversee routine LMS administration, including exporting courses, liaising with course creators and PAs, managing broadcasts and reminders, and analysing attendance data and trends.
• Continuously improve LMS design and promote better understanding and usage among learners.
• Assist the Trainer and internal teams with developing and organising internal training initiatives and programmes.
• Coordinate refresher sessions on external legal research tools and AI platforms.

Knowledge Management

• Support the implementation of a new Knowledge Management System (KMS) and related training plans.
• Collect, tag, and upload internal knowhow to the KMS.
• Maintain and enhance the KMS based on evolving departmental needs.
• Assist the Head of Knowledge & Innovation in coordinating review-cycle meetings with fee earners to ensure internal knowhow remains accurate, relevant, and up-to-date.

Resource Support

• Stay informed about developments in online legal research tools and raise internal awareness when relevant.
• Promote awareness of available online and print research resources, gather feedback, and provide recommendations.
• Respond to queries about resource coverage, liaising with external vendors where needed.
• Deliver ad hoc deskside training on specific tools and report on training trends.
• Monitor and analyse usage statistics for research resources.
• Support evaluations of new tools and services, including arranging demos and trials as directed.

Candidate Profile Essential Skills & Attributes

• Degree-level education or equivalent; qualifications in Knowledge Management, Information Management, or Information Sciences are advantageous.
• Experience managing Learning or Knowledge Management Systems, or a strong willingness to learn.
• Familiarity with key legal research databases.
• A genuine interest in legal technology, AI, and innovation.
• Proficiency with Microsoft Office applications, including SharePoint.
• Flexible, proactive, and solution-oriented, with a strong can-do attitude.
• Excellent communication skills and ability to engage with individuals at all levels.
• Understanding of legal practice or experience within a legal or professional-services environment.
• Strong team player who is collaborative, supportive, and committed to sharing best practices.
• Able to work independently, using initiative while seeking guidance when appropriate.
• Committed to maintaining confidentiality at all times.

Why Join Us?

• Opportunity to play a central role in shaping firmwide knowledge and learning systems.
• Exposure to innovative legal technologies, including AI tools.
• Collaborative environment with strong support for professional development.
• Direct involvement in projects that enhance learning, efficiency, and knowledge-sharing across the firm.