KAMA Harrods Store Manager

Who we are

Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare, and wellness. Our brand portfolio consists of Carolina Herrera, Christian Louboutin, Dries Van Noten, Rabanne, Jean Paul Gaultier, Kama Ayurveda, Byredo, Penhaligons, L'Artisan Perfumery and many more.

Join a home of Love Brands, within a family company, that furthers wellness, confidence and self expression while leaving a better world. Working at Puig is more than a job. Feel the joy of belonging to a community of inspiring and diverse creators, thinkers, doers, entrepreneurs, and innovators. Our people are united by a passionate spirit and the aim of building Love Brands while making a positive impact in our world. Bring your energy and enthusiasm to our teams and do what you of all kinds.

The Opportunity

We have an exciting role as Store Manager to join our new Kama Ayurveda Harrods Store. The working schedule is based on a full time schedule of 5 days per week (37.5hrs), Monday-Sunday inclusive. Store Managers are responsible for overseeing the store, staff, merchandise and customer service, achieving sales objectives and maintaining the highest operational and merchandising standards. You'll also build highly motivated teams, and coach and develop them to the next level.

Profit and Sales Generation

• Meeting sales goals
• Analysing available sales reports and data to determine the needs of the business, setting business strategies
• Support the development of the Fragrance Consultants' skills, ensuring teams are fluent in all aspects of product knowledge
• Demonstrate sales leadership, playing an active role on the selling floor

Customer Service

• Ensure all Fragrance Consultants provide the highest level of customer service
• Resolve all customer problems and complaints quickly and effectively, assisting team members where needed

Operations

• Ensure correct staffing levels
• Understand and execute cash control procedures including bank deposits, safe funds, petty cash
• Partner with operations, logistics & product teams to ensure the right assortment for the store, communicating inventory needs to support the business goal
• Ensure the selling floor is always picture perfect and reflective of current visual direction

Human Resources

• Work with the Talent Acquisition team to ensure all vacancies are filled in a timely manner with the right candidate
• Continually evaluate the performance of each Fragrance Consultant and provide constant feedback to ensure results

We'd love to meet you if you have

• You're experienced in a niche, luxury environment and pride yourself on excellent customer service
• You're results oriented and solutions driven
• Your interpersonal skills are excellent, and you love building relationships
• You can influence, negotiate and lead others to action
• You're resilient and persistent
• You're passionate about our Brand

We welcome Creators Of All Kinds. If you are unsure of meeting all the requirements but trust you have the transferable skills to excel in this role, complete the application and our teams will get in touch if you are selected for an interview.

A few things you'll love about us

• An entrepreneurial, creative and welcoming work culture
• A range of learning and development opportunities
• An international company with plenty of opportunities to grow
• A competitive compensation & benefits package

Equal Opportunity Employer

Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.