Junior Tech Support Engineer

Responsibilities

1. Tech Support

• Be the first point of contact for technical assistance-laptops, Wi-Fi, printers, phones, etc.
• Troubleshoot basic hardware and software problems.
• Install software updates and assist in setting up new devices (Windows/macOS).
• Ensure meeting rooms and video conferencing equipment are functioning smoothly.

User Support & Onboarding

• Set up IT equipment for new hires.
• Assist colleagues with simple issues like password resets, VPN connections, and MFA.

Ticketing and Documentation

• Manage and track support tickets.
• Maintain records of support activities and create easy-to-follow guides for common issues.
• Identify recurring problems and suggest appropriate solutions.

Qualifications

• Technical Skills
• Basic knowledge of Windows 10/11, macOS, and common office tools (Microsoft 365, etc.).
• Understanding of how networks operate (Wi-Fi, VPN).
• Experience using remote support tools (like TeamViewer) is a plus.

Job ID: JU 92315

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