Junior Infrastructure Engineer

Company Description

Publicis Groupe is one of the largest advertising agency holding companies in the world and a global leader in marketing, communications, and digital transformation. As a Connecting Company for the Connected Age, Publicis Groupe delivers innovative solutions for clients through the Power of One - driven by a common purpose, a powerful spirit, shared behaviours, great character, and a relentless focus on our clients. Publicis Re:Sources is the backbone of Publicis Groupe, growing to over 5,000 professionals servicing a network of prestigious agencies across more than 63 markets. Re:Sources is Publicis Groupe's Shared Services Platform, providing business solutions, technology platforms, and expertise to help agencies transform, innovate, and increase productivity.

Overview

An opportunity has arisen for a Junior Infrastructure Engineer to join the Enterprise Infrastructure Services team.

This role will report to and support the Datacentre Services Manager (Europe) in delivering projects and maintaining the operations and integrity of our server infrastructure.

This position is based in our London office. Please only apply if you have the right to work in the UK.

Responsibilities

Key Responsibilities:

The Junior Infrastructure Engineer will support and maintain a reliable IT infrastructure within an ITIL framework, working effectively with colleagues and the wider business. The role includes implementing and improving infrastructure systems/services.

• Respond proactively to system alerts raised to the Enterprise Infrastructure team.
• Maintain and support server and storage infrastructure across Europe and globally.
• Ensure the integrity of data backup and archive systems.
• Participate in project work, including system upgrades and integration of new acquisitions.
• Propose technically and commercially sound improvements to the IT infrastructure.
• Collaborate with global IT teams to develop and deploy new servers or migrate legacy systems into our data centers and Azure platform.
• Manage infrastructure support requests and incidents within the ticketing system.
• Engage in cross-training to reduce knowledge gaps and single points of failure.
• Alert management to potential risks or issues affecting system availability, operations, or reputation.
• Communicate effectively with agencies and suppliers to resolve problems.

Qualifications

Key Competencies:

Technical Skills:

Experience or knowledge in the following areas, gained in IT roles, is expected:

• Windows Server OS administration (Microsoft certification preferred)
• Microsoft Azure (minimum Azure Fundamentals AZ-900)
• Virtual Hypervisors (preferably VMWare ESXi)
• Enterprise backup solutions (NetBackup, Veeam, tape library)
• RedHat/CentOS Linux Server administration
• RAID Storage / NAS hardware
• Microsoft Active Directory management
• Network monitoring systems (SNMP)
• TCP/IP fundamentals (DNS, DHCP, IP addressing)
• Ethernet and Fibre cabling/patching

Role Requirements:

• Log all incidents, tasks, and requests in the ticketing system and manage within SLAs.
• Handle multiple tasks and projects efficiently, meeting deadlines.
• Coordinate with support teams to resolve issues promptly and escalate as needed.
• Respond professionally to issues.
• Support the IT environment to high standards.
• Perform other duties as required.

Personal Requirements:

• Maintain confidentiality with sensitive information.
• Act as a role model for support teams and colleagues.
• Follow company and IT policies.
• Be reliable, conscientious, and diligent.

Additional Information

We offer a hybrid working pattern of 3 days in the office and 2 days remote, based at the Television Centre, White City, London.

We are a Disability Confident Employer committed to fair processes and reasonable adjustments. Publicis Groupe UK promotes an inclusive environment through our Employee Action Groups (EAGs).

Our benefits include comprehensive health and lifestyle packages, pension, life assurance, income protection, private medical insurance, and more. Key benefits:

• 25 days annual leave plus 8 bank holidays, increasing after 5 years.
• Birthday leave, holiday buy/sell options.
• Flexible bank holidays.
• Reflection days for personal time.
• Work anywhere in the world in Publicis offices for up to 6 weeks after one year.
• wellbeing app and services.
• Inclusive policies supporting family, disability, carers, and transition needs.
• Local discounts, onsite café with complimentary breakfast, and more.