Junior Enterprise Services Engineer

Sportserve is part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first-class sports betting experiences and casino products for users worldwide. Along with Sportion, TechSpirit, Standard Focus, and Sportelligent, we drive the success of our flagship brand, Dafabet. Since launching our global hiring initiative, we now employ over 2,000 people worldwide, offering exciting career paths in Technology, Trading, Operations, and Media. We pride ourselves on a diverse, international culture that embraces the global community and acts locally. We offer office-based, hybrid, and remote work on permanent and consultancy contracts globally, making us a true global employer of choice.

We are seeking a Junior Enterprise Services Engineer to join our global Technology team. This challenging, fast-paced, and exciting environment offers opportunities to work with cutting-edge technologies, support critical IT systems, and contribute to our organization's success.

Responsibilities include:

1. Providing technical support and troubleshooting assistance for IT systems, infrastructure, and services, including servers, networks, and end-user devices.
2. Monitoring and maintaining the performance, availability, and security of IT systems and services, proactively addressing issues and vulnerabilities.
3. Configuring, deploying, and managing IT systems and services to support business operations, ensuring scalability, reliability, and security.
4. Collaborating with IT teams, departments, and stakeholders on projects, initiatives, and enhancements aligned with organizational goals.
5. Participating in the planning, design, and implementation of IT solutions, including hardware, software, and cloud-based services.
6. Documenting configurations, procedures, and troubleshooting guidelines for reference and training.
7. Assisting with user training and support activities to optimize productivity and resolve technical issues.
8. Staying current with emerging technologies, industry trends, and best practices, applying knowledge to foster innovation and improvement.
9. Providing technical guidance to other IT team members, serving as a subject matter expert in specific areas.

Required skills:

• Knowledge of end-user computing and networking troubleshooting (TCP/IP, DNS, SMTP).
• Experience with IT infrastructure, systems administration, network management, and end-user support services.
• Experience with Service Management or Ticketing tools like Jira Service Management, ServiceNow.
• Experience with IDP platforms such as Okta and Azure.
• Strong communication skills, both written and verbal.
• Ability to analyze business processes, procedures, and training materials.
• Analytical and problem-solving skills.
• A service-oriented attitude.
• Ability to drive change and handle challenging situations.
• Problem-solving skills, attention to detail, and ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in deploying and managing IT systems across Windows, Linux, and cloud platforms.

Nice to have:

• Experience with network devices like Fortigate, Ubiquiti, Cisco.
• Experience with MDM platforms such as Jamf Pro, Workspace One, Microsoft Endpoint Manager.
• Experience with Google Workspace.
• Scripting skills in PowerShell, Bash, or Python.
• Understanding of APIs.
• Knowledge of client-server and web-based application architectures.
• Ability to design and implement practical solutions for complex demands, including hands-on project execution.

We warmly invite applications in English. Diversity & Inclusion at Sportserve

At Sportserve, we are committed to fostering a diverse and inclusive workplace. We believe in building a team that reflects a wide range of backgrounds, skills, and perspectives. Embracing diversity enriches our culture and drives innovation. We are proud to be an equal opportunity employer, where everyone's contribution is valued and respected.

If you're passionate about technology and eager to start your career in an international, forward-thinking sports betting company, we'd love to hear from you. Apply now and join our exciting journey!