Junior Customer Service Administrator £26k - £30k

We are seeking a motivated Junior Customer Service Administrator to join our client's team. This is an exciting role which combines customer service and aftersales responsibilities with a strong focus on customer service and supporting the sales team in driving revenue growth. As a successful candidate, you will excel at building rapport with customers, identifying sales opportunities, and efficiently managing inquiries, all while promoting our client's products and services.

Please find all the details below:

Job title: Junior Customer Service Administrator

Salary: £26,000 - £30,000 DOE

Location: Near Ashford, office based

Hours: Monday - Friday, 9am - 5pm

Benefits: A newly refurbished office, opportunities for career growth and development within the company, a collaborative and supportive work environment, 20 days annual leave + Bank holidays

Key responsibilities

We will provide training. The key responsibilities are:

Customer Service

• Provide exceptional customer service by responding to inquiries, resolving issues, and ensuring high levels of customer satisfaction.
• Assist customers with product information, order status, and general queries, ensuring a positive experience with the brand.
• Maintain detailed records of customer interactions, transactions, and feedback in CRM systems.
• Handle post sales service requests, including returns, exchanges, and technical support coordination.

Aftersales care

• Conduct outbound calls to both existing and potential customers to promote our client's products and services.
• Identify upselling, cross selling, and product recommendation opportunities to enhance the customer's experience.
• Actively generate leads by qualifying prospects and identifying new sales opportunities for the sales team.

Lead Generation & Sales Support

• Build and maintain an up to date lead database by researching and identifying new leads through various channels (e.g., social media, cold calling, industry events).
• Qualify leads based on pre established criteria and pass them on to the relevant sales teams for follow up and conversion.
• Collaborate with the sales team to ensure a smooth handover of qualified leads and assist in closing deals when necessary.
• Support the sales team in tracking the progress of leads and customer conversions.

Collaboration & Reporting

• Work closely with the marketing team to ensure that product promotions, offers, and campaigns are communicated effectively to customers.
• Provide feedback on customer trends, competitor activities, and market insights to help refine sales strategies.
• Generate reports on call metrics, sales performance, and lead conversion rates to assess success and identify areas for improvement.

Ideal candidate

• Some proven experience in a customer service or administrative role within an office.
• Ideally experience processing customer orders.
• An understanding of Supply Chain.
• The ability to handle occasional customer complaints or concerns professionally while maintaining a customer first attitude.
• Strong organisational skills and attention to detail.
• Self motivated, goal oriented, and a team player.

Next steps

If you are enthusiastic about delivering exceptional customer service, driving sales, and being part of a growing team, we want to hear from you! Apply now and embark on an exciting career journey with our client.

If you successfully refer a friend for this role, you will receive a £100 voucher of your choice! Terms apply.

Please note if your skills match the requirements for the job then you will receive an e mail from us. If you do, please call us on within 24 hours to discuss the position in further detail with Bonnie (Candidate Manager) or Nicola (Permanent Consultant).

We look forward to your application.

Office Angels is an employment agency and business. We are an equal opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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