Jira Specialist

Location: Basingstoke (hybrid working 3 office days per week)

Employment Type: Permanent, full time

Think the AA is just about roadside assistance? Think again. For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as a Jira Product Owner means you'll play a crucial role in our success and be part of this exciting motoring journey. Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change.

This is the job

We're looking for a Jira Specialist to take full ownership of our Jira platform - someone who lives and breathes Jira configuration, governance, optimisation, and best practice.

You'll lead the strategic direction of our Jira platform while remaining fully hands on with how it's designed, managed and improved. Day to day, you'll configure and optimise Jira's workflows, structure and performance, ensuring it meets the needs of our people and supports our transformation agenda.

Working with the PMO, Transformation and COO teams, you'll translate business needs into practical solutions, maintain standards, and ensure Jira evolves in the right way.

What will I be doing?

Own & Evolve the Jira Platform

• Act as the primary administrator for Jira, ensuring it is properly configured, maintained, and aligned to organisational needs.
• Design and implement workflows, fields, screens, permissions and schemes.
• Manage user access, roles, and security controls.

Drive Best Practice & Standardisation

• Create and maintain Jira standards (issue types, naming conventions, workflows etc.).
• Ensure consistent and scalable ways of working across teams.
• Run workshops and engagement sessions to optimise how Jira is used.
• Build automated rules to streamline processes and reduce manual work.
• Review and approve configuration change requests.
• Continuously improve performance, usability and data quality.

Training, Support & Troubleshooting

• Be the escalation point for all advanced Jira queries.
• Provide guidance, training and documentation for teams and individuals.
• Maintain user guides, FAQs and self service support material.

Reporting & Insights

• Build dashboards and reports offering insight into delivery, performance, and adoption.
• Define KPIs that measure Jira success and effectiveness.
• Use data to guide enhancements and improvements.
• Ensure configurations meet organisational, regulatory and audit requirements.
• Maintain governance around platform changes and approvals.
• Support UAT and quality assurance for all updates and releases.

Collaboration with IT & Wider Change Teams

• Partner with IT on integrations, upgrades, performance and platform strategy.
• Translate business requirements into Jira configurations and test scenarios.
• Support platform-level testing from a user and product perspective.

What do I need?

• Proven experience administering Jira in a medium or large organisation.
• Strong experience with Jira Service Management and Confluence.
• Strong understanding of Agile, Scrum, and Kanban methodologies
• Skilled at configuring workflows, schemes, dashboards, reports and permissions.

Skills & Mindset

• Strong stakeholder management and communication skills.
• Detail-focused, organised and analytical.
• Capable of balancing flexibility with governance.
• Comfortable in a fast-paced environment with multiple priorities.

Additional information

We're always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you'll have access to a range of benefits including:

• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We're an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

For any further information about this position, please contact COO Talent Acquisition Manager,

By applying for this position, you acknowledge that there may be potential changes to the terms and conditions of your employment contract. This includes accepting the 25 days annual leave entitlement that this position has.