ITOM and CMDB solution Architect

Overview

Lead Recruiter at Tata Consultancy Services - HR Department.

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About TCS

Tata Consultancy Services (TCS) is a global leader in IT services, digital, and business solutions that partners with its clients to simplify, strengthen, and transform their businesses. We ensure the highest levels of certainty and satisfaction through a deep-set commitment to our clients, comprehensive industry expertise, and a global network of innovation and delivery centers.

TCS operates on a global scale and has over 6,08,985 of the world's best-trained consultants representing 152 nationalities in 53 countries. TCS established its presence in the Netherlands in 1992 and works with leading Dutch customers across industry sectors, including several NL20 companies. TCS has been ranked in customer satisfaction among IT services providers in the Netherlands in a Whitelane Research survey and is recognized as a Top Employer in the Netherlands, Europe and globally by the Top Employers Institute.

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Key responsibilities

• ITOM: End-to-end implementation of ITOM including CMDB processes (Event Management, Discovery, Service Mapping, CMDB/CSDM, Cloud Management, Orchestration)
• CMDB Management: CMDB design, architecture and implementations with understanding of ServiceNow CMDB model and extensions
• Hands-on development: creation, configuration and customization of patterns, Discovery Schedules, probes, sensors and Event rules
• ITSM: Implement ITIL processes (Incident, Problem, Change Management, etc.) in ServiceNow
• Integration: Integrating ServiceNow with other CMDB tools and enterprise monitoring systems
• App Engine: Custom module implementations
• Workflow administration, ServiceNow Reporting, Form/UI configurations, Notifications, data imports, custom scripting
• Identify opportunities for process automation and optimization using advanced ServiceNow features
• CTAs / ServiceNow Certified Candidates Preferred

Requirements gathering and process mapping

• Conduct workshops with business and IT stakeholders, gather requirements, translate them into functional features
• Understand business needs and map them to ServiceNow capabilities, ensuring ITOM and ITSM processes align to industry best practices

Solution and architecture design

• Design ServiceNow ITOM and ITSM architecture in collaboration with business and development teams
• Define data models, integrations, workflows, and UI experiences across ITSM and ITOM modules

Implementation

• Lead and govern technical implementations across ITOM (Discovery, Service Mapping, Visibility), ITSM (Incident, Problem, Change, Request, CMDB), and CSM (Case Management, Entitlements, Contracts)
• Ensure delivery aligns with defined architecture and standards
• Provide oversight on ServiceNow configuration, customization, and integrations
• Collaborate with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams
• Design custom and out-of-the-box performance analytics, reports, and dashboards
• Guide and mentor development teams, BA teams, and platform administrators
• Create knowledge artifacts and reusable design templates
• Stay updated with new ServiceNow releases and ensure roadmap alignment
• Support the pre-sales team with solutioning and effort estimation
• Provide product demos and support proof of concepts as required
• Identify opportunities in the customer landscape and advise customers on ServiceNow solution adoption roadmap

Must Have Skills / Knowledge

• Strong communication, presentation and interpersonal skills
• Strong analytical and problem-solving skills

Privacy and equal opportunity

Privacy Note:

Tata Consultancy Services (TCS) is an equal opportunity employer. We truly believe that employing a diverse workforce is pivotal to our success. Please note, recruiting decisions are always based on applicant's skills, competencies, experience and fit for the role.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Industries
• IT Services and IT Consulting

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Note: This description preserves core responsibilities and requirements and omits extraneous historical postings.