ITIL v5 Service management Automation support manager role-6months-London

Kirtana consulting is looking for ITIL v5 Service management Automation support manager role for 6months rolling contract in London.

Job description:

Role Title: Automation Support Manager

Minimum years of experience: 10+ years

Must have skills:

ITIL Experience

Service Management process methodology + ITIL v5

Leading operational aspects of large application footprint and operational teams

Familiar with SRE methodology and techniques

Nice to have:

Helix + Remedy ITSM

Microsoft BI reporting

Process Automation

Reporting and analytics

Responsibilities you would expect the subcon to shoulder and execute:

Implementation of GenAI projects

Great stakeholder management and Operations Delivery support/management Change Management process, alongside the Transition and L1 + L3 support teams Co-ordination of all escalated incidents (from the L1+ Automation support team) related with the Business Process Automations Co-ordination via Automation Transition team and L1 Managed Support Service partner, the technical transition process from Development into Production Responsible for ensuring there is a strong adherence of all Support resources to the Automation Operating Model Responsible for ensuring there is adequate rota of resources to support both business pipeline of changes + incident remediation over 24/7 Proactive communications and follow-up of incidents with Level 1 support or with other support groups, until they are resolved