Italian Customer Service Agent - 2 days office

Location: Carcavelos, Portugal (Hybrid - 2 days on-site)

Languages: Italian

Start date: 21/06/2025

Gross salary for the Italian market: €850 base + €300 language bonus + performance bonus + meal allowance

Are you fluent in Italian and living in Portugal?

Looking to grow your career in customer service with a company that creates unforgettable experiences?

Join a market leader in the European leisure gift industry and become part of a dynamic team helping customers discover moments that matter.

What You'll Be Doing:

• Assist customers via phone, email, chat, and social media
• Help with orders, exchanges, and identify upselling opportunities
• Ensure accurate case tracking and timely follow-up
• Stay up-to-date with product knowledge and internal policies
• Collaborate with your team to meet quality KPIs and boost customer satisfaction

What We're Looking For:

• Fluent Italian- mandatory
• Strong English skills - written and spoken
• Previous experience in customer support (ideally in a contact center or B2B setting)
• Ability to multitask, adapt, and thrive in a fast-paced environment

What's On Offer:

• Base salary plus language bonus
• Performance bonuses and incentives
• Monday to Friday, 8am-5pm schedule
• Comprehensive PAID training provided ( 4 weeks)
• Work from anywhere in the world for up to 20 days/year
• Private health & life insurance
• Regular team events and engagement activities
• Direct employment with the client - no outsourcing
• Clear career progression path

Interested?

Send your CV to or call us directly at

Take the next step in your career - and help others create magical moments.