IT Training Administrator

Serco has supported over 50 ESA missions where our teams have helped launch satellites, guide spacecraft across the void, and turn data into discoveries that reshape our world. With thousands of specialists contributing across the entire space lifecycle from satellite testing to launch services, LEOP to operations and surveillance, we've become a trusted force in national And European space strategies. As part of our long-standing partnership with the European Space Agency, we're seeking an IT Administrator to join us onsite at ESTEC, ESA's technical heart in Noordwijk. This is the place where Europe's missions are born, where engineers, scientists, and innovators gather to turn bold ideas into the spacecraft that will explore our planet, our solar system and beyond. You will join SMITH+ (Science Management IT Hub), the group that builds and maintains the IT foundations supporting ESA's scientific, laboratory and engineering teams. You will work closely with experts who rely on stable, secure and tailored IT environments to test spacecraft instruments, manage laboratory workflows and run specialised software used across ESA projects. Your daily interactions will include engineers, instrument developers, data specialists and colleagues from the Science Laboratory team. It is a highly collaborative environment, where people depend on clear communication, practical solutions and reliable support. The systems you support directly influence how efficiently ESA's scientific and engineering teams can work. When a laboratory setup is reliable, when virtual infrastructures run smoothly and when workstations and network environments are secure and stable, people can focus on building and testing the technologies that will fly on future missions. Your work will strengthen Serco's role as a trusted partner, because consistent and dependable IT support shows the client that we understand their needs and can deliver on them. By ensuring that systems are managed professionally and issues are resolved quickly, you help maintain continuity, reduce risk and support the success of ongoing and upcoming ESA projects. It is about creating an environment where innovation can happen without interruptions, where teams feel supported and where infrastructure grows in a sustainable and secure way. In this role you will take care of the virtual and physical IT landscape that supports both office work and laboratory activities. You will maintain VMware virtual datacentres and manage vApps, resource allocation and configuration inside vCloud Director. You will handle network zones and traffic rules, making sure that data flows safely through protocols such as TCP/IP, DNS, FTP and SSH. You will support workstations used for scientific and technical tasks, each with specific hardware setups and custom software that must run reliably. You will also support backend systems such as file services, SharePoint, backup routines, secure FTP infrastructure and applications built to support laboratory work. You will work closely with the Science Laboratory team to design or adapt IT setups for instrument testing and electronics development, combining ESA's corporate tools with bespoke solutions when required. Your days will alternate between configuration work, troubleshooting, planning improvements and helping colleagues understand or use the systems they rely on. You bring a strong foundation in IT, whether through education in computer science or hands-on experience in system administration. You understand Windows Server administration, Active Directory, access control and the principles behind stable, secure infrastructure. You can navigate different programming languages and codebases enough to identify where something is failing. Even if you do not tick every single box, your curiosity, initiative and willingness to grow will make you a strong fit for this team. At Serco, we believe that a career should come with more than just a paycheck, it should provide support, security, and a sense of balance in your life. To recognize your dedication over the year, you'll also receive a Holiday Bonus, calculated as 8% of your basic gross salary, adding an extra boost when you need it most. For those working from home, there's a small daily allowance of €2 to cover extra costs, and new employees can be reimbursed up to €500 for a desk or chair to make their home workspace comfortable. When your work takes you on missions or travel, all business-related expenses are fully covered, and for peace of mind during tax season, our appointed advisor will assist you in completing your income tax forms. If you enjoy cycling, our bicycle scheme allows you to benefit from a tax-efficient allowance of up to €749, one year of full insurance with an additional €89 per year for accessories. Our company pension scheme, managed via Nationale Nederlanden, follows the Dutch State Pension framework, ensuring you can plan confidently for the future. To support your wellbeing and daily work, we offer up to €250 reimbursement for work glasses to reduce blue light strain and provide access to Benefits & Work, offering multiple discounts for online shopping. The Netherlands' central location in Europe makes it an ideal base for travel and business within the EU. Serco offers relocation support for all EU passport holders that are planning to relocate to the Netherlands and work for Serco B.