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IT Technician
Posted 5 days 21 hours ago by identifi Global Resources
Job Title: IT Technician - Site Based
Location: Raynesway, Derby - DE21 7BZ
Start Date: 30 June 2025
End Date: 30 June 2026
Contract: Inside IR35 £25.15 per hour
Working Hours: Monday to Friday, 09:00 - 17:30
Clearance Requirement: MUST have current SC clearance
Purpose of Role:
To provide additional resource for the client's hardware support function at their Raynesway site, contributing to the operational delivery of break-fix support, hardware builds, and BAU software ticket resolution.
Job Description:
As a IT Technician, you will be responsible for supporting onsite IT hardware and software services. You will work closely with the Hardware team and broader IT function to maintain business continuity for end-users.
Key Responsibilities:
- Provide break-fix support and diagnostics for hardware, including laptops and desktops.
- Conduct hardware builds and configurations for new equipment.
- Operate a Tech Bar 5x per week on a rotational schedule, offering face-to-face user support.
- Resolve 2nd line software issues, including remote desktop troubleshooting and ticket management.
- Collaborate with other IT teams and escalate issues as needed.
- Maintain documentation of fixes and ensure ITSM systems are kept up to date.
Essential Requirements:
- Proven experience in a similar desktop support or technician role.
- Strong knowledge of Windows desktop environments and hardware configuration.
- Experience with break-fix diagnostics and desktop/laptop builds.
- Excellent interpersonal skills, especially in a customer-facing support environment (Tech Bar).
- Proficient in remote support tools and ITSM ticketing systems.
- Able to work independently as well as part of a team.
- Must have current SC clearance due to security and clearance requirements.
Ref: 452594, 452593
