IT Systems Specialist

IT Systems Specialist
Salary: £55,273.25 per annum
Location: Wythenshawe, Manchester
Hours of work: 35 per week

The Vacancy

Due to an expansion of the ICT team, we have a brilliant new opportunity for an ICT Systems Specialist to join us.

Wythenshawe Community Housing Group (WCHG) is on a transformational journey to become a smarter business with significant investment in technology to ensure our customers and colleagues get the systems that suit their needs.

This role will be key to ensuring business systems, both new and existing, are utilized to their fullest potential. You will be the "go-to" person for application support & technical queries. Extensive experience working with housing-specific systems such as the following would be beneficial:

1. Orchard/HMS/Aareon/Civica including system migrations and integrations
2. Salesforce
3. Asset management software (Promaster/Pimms/Keystone)
4. Repairs software/contractor/mobile working software (Accuserv/1st Touch)

Main Responsibilities

• Interpret business requirements and translate them into technical enhancements for existing systems.
• Provide expert support for incidents and requests related to core business systems.
• Maintain and optimize business systems, proactively identifying areas for improvement or enhancement.
• Troubleshoot problems related to business systems and design solutions as needed.
• Collaborate with the Innovation team to ensure new digital system implementations align with business needs, customer demand, and technology standards, providing support and remedial actions as necessary.
• Work with the ICT Training Specialist to design and maintain technical documentation.
• Coordinate with service managers to understand operational demands and ensure systems meet these needs.

Key Skills, Knowledge & Experience

• Professional qualifications or relevant demonstrable experience.
• ITIL 3 or 4 certification.
• Experience with Agile/Scrum methodologies and certifications.
• Strong experience in Systems Analysis within a Digital Services and/or ICT environment, including process improvements.
• Extensive experience with housing systems such as Orchard Housing, CRM, asset management, repairs software, contractor/mobile working software; Salesforce experience is beneficial.

Visit our website to apply: IT Systems Specialist

Why Join Us?

As an Investors in People Health & Wellbeing recognized employer, we offer benefits such as:

• 25 days Annual Leave, increasing to 30 with service, with options to buy/sell additional days.
• Enhanced leave options for Maternity, Paternity, Adoption & Shared Parental Leave.
• Enhanced Pension scheme contributions.
• Health Care Plan covering dental, optical, therapy costs, and more.
• Subsidized Healthy Living and Leisure Learning benefits.
• Car Lease Scheme, Cycle to Work scheme.
• Volunteering days in the community.
• Salary Sacrifice Pension option.

Subject to eligibility criteria

About Us

Wythenshawe Community Housing Group (WCHG) manages nearly 14,000 properties, providing homes for over 29,000 people in Wythenshawe, South Manchester.

We are committed to investing in our colleagues' health, wellbeing, and development, rewarding fairly, empowering, and trusting them to deliver their best work. WCHG is an inclusive employer of choice and a disability confident employer, making reasonable adjustments where possible.

Our purpose is to provide quality homes and services, creating safer, healthier communities. We aim to deliver an average of 1,100 new homes over five years with a £195m investment, leaving a lasting legacy.

Would you like to speak to a team member? Submit your details, and we will contact you shortly.