IT Systems Analyst

Job Title: IT Systems Analyst
Job Family: Technology Operations
Reports To: IT Systems Team Leader
Subordinates: None

Company Overview

Eastnets is a leading player in the B2B fintech industry. We are a global provider of compliance and payments solutions for the financial services sector. Our experience and expertise help ensure trust at over 800 financial institutions across the world, including 11 of the top global banks. We secure institutions from financial crime by helping our partners manage risk through sanction screening, transaction monitoring, analytics, and reporting, along with market-leading consultancy and customer support.

The IT Systems Analyst is responsible for providing technical support to resolve user hardware and software issues and assisting in installing, configuring, and maintaining computer systems and networks. Assist in troubleshooting network problems and ensuring connectivity. And help with system upgrades and maintenance tasks. Learn and adapt to new technologies and tools. This position reports to the IT Systems Team Leader.

Key Responsibilities

Provide ongoing technical support for staff.

Maintain and develop manuals and documentation.

Provide computer and applications training for staff as needed.

Provide troubleshooting and problem-solving services for staff concerning hardware and software.

Network administration experience with an emphasis on Microsoft Windows 10, Microsoft Exchange Online and Microsoft Office suite.

Ensure that the LAN is running smoothly and efficiently.

Proactively advise management on software and hardware needs.

Maintain servers, workstations and peripheral hardware.

Purchase, install and maintain software on all computers.

Maintain Exchange Server e-mail system, including directory, file permissions and user accounts.

Administer the data backup system and restore as required.

Design and administer virus protection procedures.

Vendor interaction is highly required in evaluating different products to match the needs of the company.

Communicate all product procurement requirements to the Procurement officer

Work with selected vendors to test/develop new solutions for EN

Obtain technical support from vendors as required in a coordinated effort with the procurement office.

Maintain Eastnets security of information, devices and systems, and its personnel, customers and partners use.

Protect Eastnets business information and any customer, supplier, or partner information within its custody by safeguarding its confidentiality, integrity and availability.

Adhere to and comply with Eastnets internal security policies, Code of Ethics, Non-Disclosure Policy, Non-Compete Policy, Email Policy, Proprietary Rights Acknowledgement, Background Check Policy, and all other internal policies and employee handbook.

Participate in the company's wide initiatives.

Requirements

• 2-4 years of systems administration experience.
• A degree in Information Technology or a similar degree.
• Exchange Server Online.
• Microsoft Server 2016/2019.
• Windows 10 Administration.
• Basic Knowledge of the following protocols and technologies: DNS, DHCP, Backups, VPN, Firewalls, RAID Systems, and FTP Server.
• Excellent troubleshooting skills and hands-on experience with various Operating Systems.
• Familiarity with AI technologies and their application is a strong plus.
• Working knowledge of virtualization, Hyper-V, VMWare or equivalent.
• Professional certification, Microsoft Certified Systems Administrator (MCSE).
• Familiarity with Active Directory, Azure AD and Office 365 administration.

Apply for this role and join the Eastnets family

Fill out the form, send your CV to and our recruitment team will be in touch if your skill set matches our needs.

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