IT Support Technician

Coventry, with ocassional travel to North East

Permanent Full-time, onsite working

Troubleshoot IT issues with staff and guests (in-person and remote).

Record and manage support requests using a ticket system.

Repair and maintain hardware/software; install software and provide user guidance.

Maintain IT-related stock: cables, routers, adapters, etc.

Opportunity to support infrastructure, including server/network configuration, depending on experience.

Logical problem-solving; methodical issue resolution.

Windows 11 OS experience.

Office 365 apps: Outlook, Excel, Word, PowerPoint, PowerBI.

Physical repair of desktops and laptops.

Command line experience (PowerShell, Command Prompt).

Core IT fundamentals: OSI model, DNS, DHCP, virtualization, cloud computing, AI

Exposure to Microsoft Azure or hybrid solutions.

VMware/Hyper-V hypervisors.

Active Directory and Windows Domain experience.

Windows Server (2016/2019/2025) exposure.

IT-related degree, diploma, or vendor-specific courses preferred.

CompTIA A+ beneficial.

0-2 years relevant experience.

Any Microsoft certifications.