IT Support Tech (1st and 2nd Line)

Exciting Opportunity: IT Support Technician (1st and 2nd Line)

Based in Milton Keynes - Hybrid once fully Trained (2-3 Days a week)

Up to £38,000 based on experience

Are you a tech-savvy individual with a passion for providing exceptional IT support? If so, this could be the perfect opportunity for you! The company is seeking a talented IT Support Technician to join their dynamic team and play a crucial role in ensuring the smooth operation of their IT infrastructure.

About the Role

As the IT Support Technician, you will be responsible for delivering first- and second-line technical support to end-users. This involves building, configuring, and maintaining IT hardware and software, managing user accounts, and troubleshooting a wide range of technical issues across desktops, laptops, mobile devices, and peripheral equipment.

You will be the go-to person for resolving IT incidents, minimising downtime, and supporting business productivity through timely issue resolution and proactive system maintenance. Additionally, you will have the opportunity to contribute to IT asset management, system upgrades, and user education initiatives.

What We're Looking For

The ideal candidate for this IT Support Technician role will have the following skills and qualifications:

Hands on experience with Microsoft operating systems (Windows 10/11) and Office 365 applications

Power BI Experience (ideally Power automate)

• Proven track record in troubleshooting hardware and software issues across various devices
• Familiarity with Active Directory administration, including user account management and group policies
• Basic networking knowledge, including TCP/IP, DNS, DHCP, and Wi Fi troubleshooting
• Experience with IT ticketing systems and remote access solutions
• Understanding of cybersecurity best practices, including phishing awareness and endpoint protection
• Excellent troubleshooting, communication, and customer service skills
• Ability to work independently and as part of a team

Why Join This Company?

This company is committed to providing a supportive and collaborative work environment, where IT Support Technicians can thrive and contribute to the organisation's success. You'll have the opportunity to work with the latest technologies, receive ongoing training and development, and be part of a team that values your contributions.

If you're ready to take your IT support career to the next level, we encourage you to apply for this exciting IT Support Technician position. Don't miss out on this opportunity to join a dynamic and forward thinking company.

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.