IT Support L1/L2

Are you an IT professional with an experience in technical support? Are yoIT Support L1/L2Are you an IT professional with an experience in technical support? Are you available to start a new challenge by March Do you have a solid command of both Windows and macOS environments, along with fluency in English and French? Are you known for your service-oriented mindset and your ability to take in a fast-paced environment?IT Support LausanneStart ASAP!Extent: Full time, 6 months contract 100%Type of work: StaffingAbout the roleOur client, a high-tech medical scale-up is looking for an IT Support L1 & L2 to join their team X . This is a 100% mission for a of 6 months, an IT an IT Support, you will play a key role in ensuring the smooth running of daily and providing high-quality technical assistance to 150 employees worldwide. You will be responsible for resolving technical incidents, managing the hardware fleet, and ensuring all users have the tools they need to succeed in their tasksProvide L1/L2 support for laptops, accounts, M365, and productivity tools while resolving tickets promptly.Prepare, configure, and deploy Windows and macOS devices for new hires during the onboarding account management (onboarding/offboarding) and perform X access an IT inventory including laptops, mobile phones, and various with basic network troubleshooting and ensure devices meet security requirements and are looking forProfessional or university degree in Technology (CFC, Bachelor, or equivalent).Similiar experience in IT support (L1/L2) with proficiency in Windows, macOS, and Microsoft in both English and FrenchTo succeed in the role, your personal skills are:SupportiveGoal orientedEnergeticOur recruitment processThis recruitment process is handled by Academic Work and it is our client s wish all questions regarding the position is directed to Academic selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process. jid243ae1daen jit0206aen jpiy26aen