IT Support Help Desk Technician

IT Support Help Desk TechnicianART Computer is the exclusive Apple Premium X in Romandie and the leader in new technologies in the market. Our mission is to promote and design learning solutions that incorporate the skills of the 21st century. We are currently seeking an IT Support Helpdesk Technician for macOS and iOS for one of our most important clients, a renowned private school with a predominantly Apple environment. The infrastructure is managed through a Jamf MDM solution, and the network infrastructure is based on Cisco. The position integrates within the school's IT team, with a strong field presence and a key role in the smooth running of educational activities.Main MissionProvide level 1 and 2 support for all macOS and iOS equipment to ensure availability and security, and actively contribute to the stability of the school's network and digital environment.Main Responsibilities- Level 1 and 2 support- Addressing requests from teachers, students, and staff- Resolution and follow-up of incidents and software issues on macOS and iOS- On-site and remote support- Structured escalation of complex incidents to partners or external entities- Management of Apple devices and deployment of Macs and iPads- Management of profiles, security policies, and restrictions via Jamf- Management of access accounts and permissions- Lifecycle tracking of equipment: inventory, renewal, maintenance, and connectivity- First and second level support on the Cisco Meraki network infrastructure- Diagnosis of Wi-Fi connectivity issues and complex network incidents- Contribution to maintaining the quality of network service in the institution- Educational support and assistance- Assistance to teachers with digital tools and Apple devices- Support during exams and pedagogical moments linked to digital projects and ongoing environmental evolution- Writing and updating procedures and guides for helpdesk processes- Ticket tracking and reporting of support activitiesProfile SoughtTechnical Skills- Very good knowledge of macOS and iOS- Proven experience in level 1 and 2 helpdesk support- Excellent knowledge of Jamf as an MDM solution- Intermediate knowledge of networks, ideally on Cisco Meraki- Experience in a school environment appreciatedPersonal Skills- Service-oriented with excellent communication skills- Ability to explain concepts clearly- Autonomy and rigor- Ability to manage priorities in a school environment- Equivalent or prior experience in IT support, ideally in an educational settingEnvironment and Conditions- Position with a strong field dimension- Daily interaction with teachers, students, and teams directly influencing the quality of teaching and digital experience jid2cf5536aen jit0310aen jpiy26aen