IT Support Engineer Specialist

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers' whole online journey. We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We're here to stay-and we're looking for team members who are excited to drive impact and help us scale even further. Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler-for our customers, their customers, and each other. Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. For more information, visit our careers blog. Reporting to the IT Support Team Lead, the IT Support Engineer Specialist will play a role in maintaining and enhancing our organization's technological infrastructure. This position requires a blend of technical expertise, problem-solving skills, and excellent communication abilities. You will be responsible for providing comprehensive IT support to our flagship London office, managing essential tools and systems, and ensuring smooth technological operations across the company. What you will do:

• Provide Level 1 and 2 technical support for computer systems, software, and hardware.
• Manage the end-to-end onboarding and offboarding processes for employees, both onsite and remotely.
• Administer and maintain key IT tools, including Google Workspace, Jamf, Intune, Okta, Slack.
• Perform laptop updates and maintenance.
• Be the onsite point of contact for any third-party stakeholders in case of IT-related issues.
• Offer technical assistance for corporate events and onsite employees.
• Maintain IT storage, ensure sufficient supplies, perform regular audits of on-site IT assets, and manage our stock room.
• Contribute to the development and maintenance of the IT knowledge base.

What you will need to succeed:

• Proven experience in an IT Support role. 2+ years of experience.
• Excellent communication skills, with the ability to adapt to diverse audiences.
• Strong troubleshooting skills for common hardware and software issues.
• Knowledge of user management, access control, and Mobile Device Management (MDM).
• Knowledge of Linux OS is a plus.
• Familiarity with ticketing systems, notably Jira Service Management.
• Proficiency with macOS, and Windows systems.
• Understanding of computer networking concepts (DNS, DHCP, TCP/IP).
• Ability to work autonomously, be proactive, and stay updated with technological advancements.
• Comfortable taking ownership of projects and showcasing accomplishments.
• Excellent interpersonal skills and a strong service ethic.
• Ability to work quickly and independently in a fast-paced environment.
• Fluent in English.

Why you should join Contentsquare We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we're aligned with the employees' needs. Here are a few we want to highlight: - Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year - Work flexibility: hybrid and remote work policies - Generous paid time-off policy (every location is different) - Immediate eligibility for birthing and non-birthing parental leave - Wellbeing and Home Office allowances - A Culture Crew in every country we're based in to coordinate regular activities for employees to get to know each other and bond outside of work - Every full-time employee receives stock options, allowing them to share in the company's success - We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts - And more benefits tailored to each country Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here . Your personal data will be securely stored in our hosting provider's data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws.