IT Support Engineer

IT Technician

Salary: £25,000 - £27,500
Location: Multi-site (College Environment) - Full UK Driving Licence Required
Contract: Full-time, Permanent

Overview

We are seeking a proactive and customer-focused IT Technician to deliver high-quality technical support across multiple sites. This role is hands-on and varied, providing front-line support for users.

The ideal candidate will have strong desktop support experience, solid troubleshooting skills, and working knowledge of SCCM within a large or distributed environment.

Key Responsibilities

• Provide 1st and 2nd line support for staff and students across multiple college locations.
• Install, configure, and maintain desktops, laptops, printers, and other end-user devices.
• Use SCCM for software deployment, imaging, patching, and asset management.
• Diagnose and resolve hardware, software, and network issues in a timely manner.
• Escalate complex technical incidents to senior IT staff or third-party providers when required.
• Support classroom and teaching technologies, including AV equipment.
• Maintain accurate IT documentation including asset records, procedures, and support logs.
• Contribute to ongoing IT projects and improvement initiatives across the college.
• Drive between sites as required to deliver hands-on support.

Essential Skills & Experience

• Broad experience in desktop and end-user support within a busy IT environment.
• Hands-on experience of SCCM (Microsoft Endpoint Configuration Manager) for imaging, deployments, and patching.
• Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, and general networking fundamentals.
• Ability to troubleshoot hardware and software issues efficiently.
• Excellent communication and customer service skills.
• Full UK driving licence and access to a vehicle.

Desirable Skills

• Experience working in education or multi-site environments.
• Knowledge of Intune, Azure AD, or hybrid environments.
• Familiarity with ITIL practices.
• Experience supporting AV/Smart Classroom technologies.

Personal Attributes

• Self-motivated, organised, and able to prioritise multiple tasks.
• Confident supporting users at all technical levels.
• Positive attitude with a strong commitment to delivering quality service.
• Willingness to travel between sites and occasionally work outside core hours when required.