IT Support Engineer

Job Title

IT Support Engineer

Location

Stockport, United Kingdom (On-Site Working)

Type

Permanent

Brief

Onsite Support (OSS) handles all IT hardware devices and support all IT services on a NXP location. The scope of work includes Maintaining, Analyzing, Troubleshooting, installing computer hardware, software, network, video conference rooms and provide hands and feet support for global IT teams.

Responsibilities

• Work on Incidents, Service Requests & Assist VIP Support and global IT teams with problems, Onboardings- and Off-Boarding Activities, Remote Support Coordination, Inventory Management.
• Networking support such as Patching and Debugging.
• Interact with end-users for requests\incidents and follow up with users via teams\mail.
• Hardware repair support including offer request & data migration support.
• Printer support (Toner/Drum/Wastebin replacement) & repair support (call vendor and support technician).
• Installing and decommissioning of hardware (laptop/servers/network/video conference equipment).
• Handling all IT waste disposal.

Requirements

• Working on incidents and tasks in our ticketing system.
• Installation of new end-user devices and data migration support.
• Inventory & Stock Management.
• Remote support co-ordination and assistance of deployment and decommissioning.
• Installation, transfer and decommission of servers and network equipment.
• Network support (Patching & Debugging).
• Printer support (Toner/Drum/Wastebin replacement).
• Support for global projects that are getting implemented at the site level.
• Creation and review of knowledge base articles for our end-users.
• Hardware and software support for non-standard devices i.e. digital signage systems.
• Hardware and installation support for audio/video equipment in meeting rooms.
• Installation and maintenance of devices and equipment located in the server room.
• Meeting room/event support.
• Assist VIP support with local problems/topics.

Application

If this sounds of interest, please apply here or reach out to