IT Support Engineer

IT Support Specialist (macOS & Windows) - Growing but close-knit and friendly Managed Services Provider (MSP)

Location: London-based, office based

Salary: £34,000-£37,000 per year + Bonus + Benefits

We're looking for a motivated IT Support Specialist who thrives in a dynamic MSP environment and enjoys helping clients make the most of their technology. You'll work with a mix of macOS and Windows systems, providing both remote and on site support while developing your technical skills and contributing to exciting projects.

What You'll Be Doing As part of the technical support team, you'll be one of the first points of contact for clients who need help with their IT systems. Your role will include:

• Providing responsive 1st and 2nd line support across Windows and macOS environments via phone, email, and remote tools.
• Managing and resolving issues with networks, software, and hardware efficiently and professionally.
• Setting up and configuring desktops, laptops, and software for end users.
• Visiting client sites to deliver hands on troubleshooting and maintenance.
• Taking part in IT projects such as installations, migrations, and upgrades.
• Documenting all work accurately within the ticketing system and knowledge base.
• Collaborating with senior technicians to resolve complex issues and deliver high quality service.
• Continuously learning new tools, systems, and processes to keep your technical edge sharp.

What We're Looking For Essential Background:

• Around 3+ years' experience in a technical support or helpdesk role.
• Confident supporting both macOS and Windows environments.
• Strong troubleshooting skills covering hardware, software, and network issues.
• Practical knowledge of Microsoft 365 or Google Workspace administration.
• Experience with Active Directory / Azure AD.

Desirable Skills:

• Familiarity with network infrastructure (firewalls, switches, access points).
• Ability to write clear, concise technical documentation.
• Prior experience working within a Managed Services Provider (MSP) environment.

You'll Fit Right In If You're:

• Customer-focused: You communicate clearly and calmly, no matter who's on the other end of the call.
• Professional and reliable: You take pride in your work and how you represent the company.
• Detail-driven: You enjoy finding the root cause of issues and getting things right the first time.
• Curious and eager to learn: You keep up with new technologies and enjoy sharing your knowledge.
• Collaborative: You're always ready to help your teammates and celebrate shared success.

What's on Offer

• Salary: £34,000-£37,000 (depending on experience)
• Bonus: Annual discretionary performance bonus
• Holidays: 28 days (including bank holidays) + an extra 3 days over Christmas and New Year
• Cycle to Work scheme
• A supportive, growth oriented team environment with real opportunities to advance your skills and career.

Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.