IT Support Engineer

IT Support Engineer - Managed Services / Help Desk

Compensation: $75,000 - $85,000
Location: Rhode Island or Southeastern MA local candidates only, no relocation

About the Opportunity

Are you the go-to problem solver when technology breaks? Do you thrive in fast-paced IT environments where every day brings a new challenge? Our client, a leading Managed Service Provider (MSP), is looking for a dynamic IT Support Engineer to join their growing team.

This is a fantastic opportunity to work with diverse technologies, sharpen your troubleshooting skills, and become the trusted IT expert for a wide range of businesses.

Key Responsibilities

• Serve as first line of defense for client IT issues - resolving tickets via phone, email, and remote support tools.
• Provide outstanding Help Desk / Desktop Support and occasionally on-site technical assistance.
• Troubleshoot and resolve issues across Windows servers, desktops, networking, Office 365, email, and third-party apps.
• Identify root causes, implement permanent fixes, and document solutions.
• Collaborate with vendors to escalate and resolve complex issues.
• Maintain accurate time logs, service notes, and client documentation.
• Participate in a rotating on-call support schedule (after hours/weekends).

What We're Looking For

• 2-5 years of IT support experience (MSP experience a strong plus).
• Strong troubleshooting skills across Windows environments, networking (TCP/IP, DNS, DHCP, VPN), Office 365, and cloud services.
• Excellent customer service and communication skills - you enjoy helping people solve problems.
• Ability to multitask in a fast-paced environment.
• Must be located in Rhode Island or Southeastern MA.

Why Apply?

• Competitive salary $75K-$85K.
• Exposure to a wide variety of technologies and industries.
• Career growth in a fast-growing MSP environment.
• Be the voice, personality, and day-to-day support for end users.

IT Support Engineer • Help Desk Support • MSP Engineer • Technical Support Specialist • Desktop Support • Systems Administrator • IT Technician • Managed Services Provider • Network Support • Windows Support • Office 365 Support