IT Support Engineer

Your new role
We are currently seeking an IT Support Engineer (1st/2nd line) to work with a reputable financial services organisation 5 days per week in Bromsgrove. This organisation, who have a passion for developing their staff, is currently experiencing a steep growth curve, and as such has a fantastic opportunity for an IT Support Engineer to join their personable team on a Full time basis.
You will act as a point of contact for first contact issues, logging all work requests on internal ticketing system and keeping users up to date with tickets.
You will offer expert IT support services, troubleshooting hardware, software, and network issues efficiently for employees across uk locations whilst liaising with third party companies to ensure computer and telephony systems and software are operating to agreed service levels.
Occasional travel to different sites will be required, so must have a driving licence.

What you'll need to succeed
Experience supporting and maintaining IT infrastructure, networks and cloud-based systems (eg Office 365 & Azure AD) and setup of computers, mobile devices and other peripherals.
Experience setting up remote user PC requirements, including VPN connection, encryption, email, antivirus and server access.
Experience building and deploying laptops
Experience setting up user accounts/Active Directory/azure entra ID
Windows Server (desirable)
Windows 10 and above
Microsoft Office and other software products
Mobile Device Management (Tablets, Mobile Phones)
Understanding Security principles

This role is customer-focussed, so a strong background/focus on customer service will be key to this opportunity.

What you'll get in return
£30,000 per annum

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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