IT Support Engineer

About Lendable

Lendable is on a mission to make consumer finance amazing: faster, cheaper, and friendlier. We're building one of the world's leading fintech companies and are off to a strong start:

• One of the UK's newest unicorns with a team of just over 600 people

• Among the fastest-growing tech companies in the UK

• Profitable since 2017

• Backed by top investors including Balderton Capital and Goldman Sachs

• Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot )

So far, we've rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers' hands in minutes instead of days.

We're growing fast, and there's a lot more to do: we're going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.

Join us if you want to

1. Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1

2. Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo

3. Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting

About the role

We're looking for an IT Support Engineer in our Kent office, that enjoys developing and automating our in house IT systems, troubleshooting the office IT environment and administers the day to day IT related requests.

This is a chance to build out the IT support team together with our growing IT team and ensure excellent support for Lendable (600+ people).

We are looking for someone who has a genuine interest in solving end-user problems in a fast paced environment. You are naturally curious, and you are continuously seeking for innovation and automation whilst dealing with a high volume of incoming requests.

This is a role where you can have a massive impact in a hyper growth environment. If you like a challenge, this is the right role and place for you!

What's the job

• Be the first point of contact for our Kent office staff with their IT issues

• An enthusiastic attitude towards learning and flexibility to adapt to new challenges or changes in direction

• Provide direct support for Windows, MacOS and Linux. Ensuring they are up-to-date and compliant with the IT standards

• Support IT BAU tasks, including ticketing, troubleshooting, and maintenance, as well as managing repairs and disposal of tech equipment.

• Onboarding of new joiners across multiple geographic locations and support with their technical needs

• Maintain and troubleshoot other office technical equipment, i.e. Video conferencing equipment, network and other IT peripherals

• Improve and develop our systems with automations and scripting deployments

What we're looking for

• Minimum of 3+ years experience in IT Support/Service desk support

• Experience with Mobile Device Management (MDM) systems such as Jumpcloud, Jamf or Kandji.

• Must have experience in using ITSM/Service Desk ticketing systems such as Zendesk, Jira, and Freshdesk.

• Experience in repairing and/or troubleshooting all various computers and operating systems, especially MacOS

• A natural problem solver with a high level of attention to detail & excellent verbal and written communication

• A self-starter who takes full ownership of tasks and projects, working independently to effectively manage their workload

• Willingness to visit our office locations in London as required

• Have some scripting knowledge and/or experience. (Bash or PowerShell)

Nice to haves

• Familiar with cloud platforms such as AWS and Google Cloud

• Industry-specific background knowledge, particularly in sectors like finance.

• Experienced in network management and troubleshooting

• Experience / understanding security protocols and threat mitigation strategies to protect systems and data.

Interview process

• A quick phone call with one of the team

• Onsite or Video Interview

  • Technical Interview

  • Meet the team you'll work with daily

• Meet a member of the senior tech leadership.

Life at Lendable

• The opportunity to scale up one of the world's most successful fintech companies.

• Best-in-class compensation, including equity.

• You can work from home every Monday and Friday if you wish - on the other days, those based in the UK come together IRL at our Shoreditch office in London to be together, build and exchange ideas.

• Enjoy a fully stocked kitchen with everything you need to whip up breakfast, lunch, snacks, and drinks in the office every Tuesday-Thursday.

• We care for our Lendies' well-being both physically and mentally, so we offer coverage when it comes to private health insurance

• We're an equal-opportunity employer and are looking to make Lendable the most inclusive and open workspace in London

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