IT Support Engineer

Job Summary:
As an IT Support Engineer at UK IT Services, you'll be the first line of support for our clients, addressing a wide range of technical issues. This role requires strong problem-solving skills and a customer-focused attitude to deliver exceptional IT support that enhances client satisfaction and business productivity.

Key Responsibilities:

• Technical Support: Diagnose and resolve software, hardware, and network issues promptly.
• System Setup & Configuration: Assist in the installation, configuration, and maintenance of client systems, ensuring optimal functionality.
• Documentation: Maintain clear records of support tickets, resolutions, and IT procedures for future reference.
• Client Training: Provide guidance to clients on IT best practices, empowering them to use technology more effectively.
• Continuous Improvement: Collaborate with team members to identify areas for service improvement, share knowledge, and implement better support strategies.

Qualifications:

• Degree or certification in IT, Computer Science, or a related field.
• 1-3 years of experience in a similar IT support role.
• Proficiency in Windows, macOS, and Linux operating systems.
• Excellent communication skills with a customer-oriented approach.
• Problem-solving mindset with the ability to work under pressure.

Benefits:

• Flexible working hours with the option for remote work.
• Opportunities for professional development and certifications.
• Access to health and wellness programs.