IT Support Engineer

IT Support Engineer (Level 2 - Deskside Support)

Plymouth
£140 per day (inside IR35 - Umbrella only)
Contract Dates: 4th, 5th, 7th August, 11th - 22nd August, 26th August

Overview:

We're looking for a proactive and friendly Level 2 Deskside Support Engineer to provide on-site IT support during a short-term cover period. You'll be the go-to face for users needing assistance, so confidence, approachability, and initiative are key.

Key Responsibilities:

• Provide deskside Level 2 support for users across hardware, software, and peripheral issues
• Floor-walk to check in with users and proactively resolve IT concerns
• Act as the first point of contact for any on-site IT-related issues
• Log, update, and resolve tickets in a timely manner
• Support Microsoft 365 and other standard office applications
• Prepare, deploy, and maintain user equipment (eg laptops, docking stations)
• Liaise with the wider IT team for escalations or follow-up tasks

Requirements:

• Proven experience in a Level 2 support or deskside engineer role
• Good knowledge of Windows 10/11, Microsoft 365, and standard business tools
• Strong interpersonal and communication skills
• A proactive, can-do approach with a focus on user satisfaction
• Able to commit to the specified dates