IT Support Engineer

IT Support Engineer - Bristol (Hybrid) - £25,500 - £27,000

We have an excellent opportunity for an IT Support Engineer to join a leading professional services organisation during a period of growth. This role will involve assisting internal users on their IT issues, ranging across their Microsoft and Application suite. You'll be joining a talented IT Team, picking up the phone, emails and tickets, ensuring you are working to agreed SLAs.

Benefits for the IT Support Engineer

• 23 days + bank holiday rising to 28 + bank
• Buy or sell holiday
• Healthcare plan
• Pension contribution rising with service
• Life Assurance
• Cycle to work scheme
• Enhance maternity and paternity

Key Responsibilities for the IT Support Engineer:

• Acting as the first point of contact for all helpdesk calls, emails and alerts
• Assisting users remotely or face to face, offering deskside support when needed.
• Working closely with team leaders and senior management ensuring tickets are escalated and resolved where needed.
• Researching and documenting solutions to problems on the companies knowledge base.

Required Skills & Experience of the IT Support Engineer:

• Good working knowledge of Windows operating systems (10/11)
• Experience with Office365 applications and environment
• Understanding of Active Directory and Windows Server
• Basic networking skills (TCP/IP, DNS and DHCP)
• Excellent communication skills both written and verbal

If you are interested in this role, please contact Alex directly on .